Senior Marketplace Program Manager

Senior Marketplace Program Manager, Microsoft Flight Simulator
At Xbox Games Publishing, we are hard at work continuing the great legacy of Flight Simulator. We are a passionate group responsible for this amazing franchise, and we are looking for an experienced Senior Marketplace Program Manager to manage a best-in-class in-game marketplace for the latest version of Microsoft Flight Simulator.
In this role you will be directly responsible for all aspects of the marketplace including tracking the quality and timely execution of deliverables from our external partners, planning and coordinating promotions and merchandising, converting more players to purchase, etc. Additionally, you will help manage all aspects of marketplace integration and ecosystem including partnerships with teams such as marketing, business, operations, licensing, and localization. If you are looking for a way to directly impact players' experiences and have expertise in digital merchandising then this is the perfect job for you.ResponsibilitiesResponsibilities:

• Work with production and development partner teams to ensure tool development to manage the marketplace, merchandising, promotions and bundles is accurately scoped and meets long-term needs.
• Coordinate and track 1P content through our processing pipeline, ensuring various steps across multiple owner areas are completed in a timely and accurate manner.
• Use telemetry and player behavior insight to drive measurable increases in conversion rates and ARPPU through targeted promotions, merchandising, optimized algorithms, etc. Ensure coordination with 1P content roadmap.
• Assist in onboarding new content providers so that they can successfully sell their content in our store.
• Ensure pricing, layout, videos and information are optimal to drive increased purchase intent/interest.
• Work with content providers to ensure their 3P content roadmap is on our radar and set up for support.
• Primary point of contact for content providers for any questions they have about the content ingestion process, placement opportunities, promotions, etc.
• Responsible for programming discounts and bundles once approved from content providers.
• Responsible for ensuring royalty statements generated are accurate based on our in-game telemetry.
• Ensure entitlements are removed if customer service notifies us of refunds or chargebacks.
• Drive marketplace feature prioritization through compiling wishlists from stakeholders (including content providers), understanding best-in-class digital storefronts, etc.
• Tracking & reporting including regular communication to the team and key stakeholders to provide status and update on critical efforts.

Qualifications Required Qualifications:

• Bachelor's Degree AND 4+ years working as a video game producer, program manager, business manager, financial analyst, marketing or related fields
  • OR equivalent experience
• 3+ years experience managing relationships with stakeholders, clients, and/or customers.

Preferred Qualifications:

• Experience working on a digital storefront.
• Experience in the development or publishing of games for Windows 10 or other PC platforms.
• Analytical, problem resolution, and decision-making skills.
• A collaborator who embraces feedback and drives consensus.

Game Producers IC4 - The typical base pay range for this role across the U.S. is USD $112,000 - $218,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $145,800 - $238,600 per year.
Microsoft has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets (see below). The range above reflects the potential base pay across the U.S. for this role (except as noted below); the applicable base pay range will depend on what ultimately is determined to be the candidate's primary work location. Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time.
At Microsoft certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role. Benefits/perks listed here may vary depending on the nature of employment with Microsoft and the country work location. U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 10 scheduled paid holidays, and up to 80 hours Holistic Health Time Off. Additionally, hourly/non-exempt employees accrue up to 120 hours paid vacation time, and salaried/exempt employees have Discretionary Time Off (DTO).
Our Commitment to Pay Equity
We are committed to the principle of pay equity - paying employees equitably for substantially similar work. To learn more about pay equity and our other commitments to increase representation and strengthen our culture of inclusion, check out our annual Diversity & Inclusion Report. ( https://www.microsoft.com/en-us/diversity/inside-microsoft/annual-report )
Understanding Roles at Microsoft
The top of this page displays the role for which the base pay ranges apply - Game Producers IC4.The way we define roles includes two things: discipline (the type of work) and career stage (scope and complexity). The career stage has two parts - the first identifies whether the role is a manager (M), an individual contributor (IC), an admin-technician-retail (ATR) job, or an intern. The second part identifies the relative seniority of the role - a higher number (or later letter alphabetically in the case of ATR) indicates greater scope and complexity.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.