Senior Network Engineer

Company Description
Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
Provide high level technical advice, guidance, and support for internal and external customers to maintain the highest levels of network availability, performance, and growth all with the utmost respect, professionalism, and courtesy. Provides and maintains technical guidelines which the engineering team follows. Acts as part of a cross functional team which evaluates and maintains capacity for core services across the network. Serves as an answer point to the Sales Organization and an escalation point within Engineering.
Primary Responsibilities

• Leads or assists on all implementations of UTM or security related services.
• Supports existing security implementations including advanced features available in UTM and filtering policies.
• Develop expert understanding of Zayo's portfolio of security services and features.
• Participates in design discussions with the architecture and network engineering teams and leads implementation of new security products and services at customer sites.
• Works with customers, post-sale, to ensure customers have successfully met their project objectives.
• Provide customer feedback to internal teams for user experience improvements and the development of new features
• Provide customers with industry standard best practice recommendations for firewall rules and policies during new implementations
• Perform periodic firewall rule/policy audits for existing Zayo hosted firewall customers
• Ensure accurate customer-facing and internal support documentation
• Other duties as assigned.

Minimum Expectations of a Senior Professional:

• Is sought out for counsel and assistance on more difficult issues
• Is a source for providing training on existing skill requirements
• Serves as a role model; coaches and instructs others in area of expertise
• Identifies and initiates activities for to enable continuous improvement in employee effectiveness within the functional area and customer satisfaction with Zayo.
• Impact directly supports Zayo achievement of short term and long-term success

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:

• Bachelor's Degree in Computer Science or Engineering preferred; Required certifications for this position CEH (Certified Ethical Hacker), NSE (Network Security Expert 4). NSE 5, CCNP, CCIE is a plus. Applicable experience may be considered as a substitute. 10+ years of technical experience supporting and troubleshooting large-scale multi-protocol environments.
• Experience supporting Cisco ASA and Fortinet firewall is required, including ACL/rules and Fortinet web filtering policies.
• Must have strong analytical and problem-solving abilities; must have a positive attitude, ability to work in a team environment and perform efficiently with minimal supervision

Zayo excels at customer service and requires a strong dedication to providing quality customer service, prompt support and complete resolutions. Success is also measured by willingness to work in a dynamic team atmosphere to resolve issues and learn. The Network Engineer Senior must demonstrate the ability to multi-task between customers, vendors, peers, and management while showing the ability to independently resolve complex issues.
Must be flexible in order to support a 24/7 operation and willing to travel throughout our service area.
Language Skills:
Excellent oral and written skills with ability to present technical information in an understandable way to clients as well as non-technical associates. Ability to read, analyze, and interpret general business periodicals, professional journals, or technical procedures. Ability to write reports, business correspondence, and procedure manuals.
Reasoning Ability:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables.
Physical Demands:
While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 75 pounds.
Work Environment:
The noise level in the work environment is usually moderate.
Work Hours:
Company hours accommodate our customer's needs which require coverage on a rotating weekly, on-call schedule. Late night maintenance and emergency trouble restoration will be required as necessary. This is an exempt position, so the hours of work will be dependent on the work that needs to be addressed to accomplish the work ascribed to this position. Up to 20% travel may be required.,
Base pay range: $92,000 - $123,970, commensurate with experience
#LI-NP1
Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Fitness membership discounts
• Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.