Senior Onboarding Project Manager (EU)

We're looking for a hands-on customer facing Senior Onboarding Project Manager to manage Marqeta’s growing complex client base in Europe. You will join a team of Project Managers reporting to the Senior Manager Delivery Europe and will be responsible for the delivery of multiple client onboarding projects.

As a Project Manager you will be a main point of contact for clients during their onboarding and on the front line communicating directly with customers , and you will partner with partners and stakeholders across Business Development, Customer Success, Partnerships, Product and Customer Support. You will manage highly complex projects with multiple third parties within the European region. You will also interact regularly with internal partners in North America.

As a technical point of contact, you will communicate with clients developers and product managers, explaining how our APIs work and troubleshooting issues, understanding client use cases and offering solutions to address those. 

This role is critical to the success of our European business and your ability to interact effectively with people at all levels of the company will be utilized every day. 

Our teams role:

• Customer Focus: You have an incredible passion around making sure to always exceed our customer's expectations. You push yourself to ensure our customers are successful, and have high regards for Marqeta's service.
• Problem Solver: You enjoy problem solving, and always thinking outside of the box to find creative solutions to challenges. When things get tough, that's when you excel and rise to meet any obstacle, and get things done! 
• The Tech and Non-Tech: You have a background in API applications and are comfortable working in a technical environment, where you are the bridge between technical teams and technical/non-technical teams. We will help you come up to speed on Marqeta's capabilities, non-technical processes, the unique features and customer benefits our platform offers, and are able to speak with confidence, knowledge, and credibility about many topics.
• Project Management Master: You will use your project management skills to meet the unique challenges of our client’s projects including complex requirements, multiple work streams and manage risks to timelines.  

Transparency and Communication: You are focused on completion and communication of milestones, work streams and risks to the timeline, so all teams and levels are connected and know what’s already happened and what’s happening next.  You will know when to escalate and when to solve on your own.

• Manage a portfolio of Client Onboarding Projects ensuring their programs are implemented flawlessly and on time
• Work collaboratively and serve as the customer’s primary technical point of contact as they integrate with our platform - guiding them through technical documentation and troubleshooting issues that arise during their implementation.
• Partner with internal teams to ensure the customer implementation is progressing smoothly.
• Configure environments and controls
• Be the “voice of the customer” and participate in project retrospectives, data insights and continuous improvement

• 4+ years in a Project Manager or above role in a technical customer facing project delivery capacity
• Experience with complex projects with multiple parties and stakeholders
• Experience working with APIs (you don’t need to be a developer but you must be comfortable discussing the ins and outs of our API)
• Experience with SQL, Postman, and Datadog (or similar tools) are a plus 
• Superior ability to communicate complex technical concepts clearly (verbally & in writing), tailoring recommendations based on customer needs and evolving offering
• Understanding of fintech (e.g. issuing, networks, point-of-sale), electronic payments or large-scale customer technology project management
• Travel (domestic and international) as required
• Ability to prioritize, manage, and deliver on multiple projects simultaneously; highly motivated and able to work against aggressive schedule
• Great organizational skills. Proven ability to prioritize, manage, and deliver projects on time
• Highly self-motivated and feels at home working aggressive schedules
• Able to build strong working relationships across multiple teams
• At home and at ease with technology and our new found environment of working virtually
• Advanced communication skills (interpersonal, verbal, presentation written, email)
• Positive attitude, team player, adaptable, resourceful, and self-starter who is able to work independently