Job Description
At Justworks you’ll enjoy a welcoming and casual environment great benefits wellness program offerings company retreats and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.
We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive entrepreneurial environment are interested in building something meaningful and having fun while doing it we’d love to hear from you.
We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values which are reflected in our product and in our team.
Our Values
If this sounds like you you’ll fit right in.
Justworks is seeking a Senior Operations Analyst to transform how Operations works using AI and automation. This role is focused on identifying opportunities to change how processes are done and building smarter faster and scalable ways of working across teams and systems.
In this role you'll partner with teams to diagnose build and enable new ways of working through process improvement automation and AI. You'll own high-impact initiatives end-to-end from identifying pain-points and opportunities to designing testing and shipping solutions that drive our strategy forward.
You're naturally curious and operate with urgency and agency. You don't wait to be told what to do — you see opportunities and drive them forward. You're comfortable navigating ambiguity working cross-functionally using data to guide decisions and pushing for impactful change.
Your Success ProfileWhat You Will Work On- Cross-Team Discovery and Optimization: Own and lead cross-team discovery and root cause analysis to identify systemic operational issues and coordinate solutions that improve workflows across teams.
- Design and Implement Scalable Solutions: Design and deploy auditable end-to-end workflows agents and automations using no/low-code tools (e.g. Zapier Claude) to significantly improve efficiency and customer experience reduce risk and increase strategic outcomes.
- Strategic Reporting & Insights: Build and maintain advanced queries dashboards and reports that not only monitor key metrics but also surface impact of change strategic opportunities for process redesign and where larger technology investments are needed.
- Elevate Team Capability: Actively drive team data and AI literacy through learning & development mentorship and demos to foster a more self-sufficient and data-driven culture.
- Technology Partnership: Standardize how operational asks are validated framed and triaged before engaging Technology partners ensuring clear prioritization and accelerating data-driven technology decisions.
- Execute critical operational processes with precision ensuring accuracy consistency and adherence to SLAs.
- Perform other related responsibilities as needed based on department and/or organizational needs.
As a Senior Operations Analyst how results are achieved is paramount for your success and ultimately results in our success as an organization. In this role your foundational knowledge skills abilities and personal attributes are anchored in the following:
- Customer-centricity - Keeps the customer experience front and center while using good judgment to balance it with what’s right for the business.
- Ownership & Accountability - Takes initiative & ownership over outcomes. Collaborates well with others to solve problems.
- Data-driven - Uses data to iterate and improve. Incorporates data effectively into reporting storytelling & management activities.
- Execution Excellence - Gets things done with precision looks to continuously improve processes or ways of working & ensures work is repeatable and documented.
- Innovation Mindset - Proactively develops new solutions; self-solves with creativity; leverages emerging tools and technology.
In addition all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:
- Camaraderie - Day-to-day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener treat people respectfully and have a strong desire to know and help others.
- Openness - Your default is to be open. You're willing to share information understand other perspectives and consider new possibilities. You’re curious ask open questions and are receptive to thoughts and feedback from others.
- Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed earnest and dive in to get the job done well with a positive attitude.
- Integrity - Simply put do what you say and say what you'll do. You’re honest and forthright have a strong moral compass and strive to match your words with your actions while leading by example.
- Simplicity - Be like Einstein: “Everything should be made as simple as possible but no simpler.”
- 5+ years of professional experience in operations business operations or related roles.
- An effective communicator having worked with both business and technical stakeholders.
- An organized individual who demonstrates strong attention to detail & process-oriented mindset; process improvement experience required.
- A systems-thinker who solves for root causes.
- A self-starter with a bias for action and proven ability to deliver results in ambiguity.
- Experience building automations using AI no/low-code tools along with strong SQL skills:
- SQL: Selecting aggregation filtering joins and CTEs
- AI: Prompting troubleshooting and building workflows or agents using AI tools
- No/low-code automation tools: Experience with platforms such as Zapier Gumloop and N8N
- Hands-on experience with specific tools a plus: JIRA Confluence Excel Tableau workflow automation tools like Claude Zapier and Gumloop.
The base wage range for this position based in our New York City Office is targeted at $109000.00 to $136000.00 per year.
#LI-Hybrid #LI-CD1
Actual compensation is based on multiple factors that are unique to each candidate including and not limited to skill set level of relevant experience and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.
For more information about Justworks’ Total Reward Philosophy including all of the perks and benefits we are proud to offer our team members please visit Total Rewards @ Justworks.
Diversity At JustworksJustworks is committed to maintaining a workplace where diversity of identity culture and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work our people and our product drives creativity and innovation entrepreneurial leadership and integrity competitiveness and collaboration throughout our business and in the market. We depend on our differences to make our team stronger our workplace more dynamic and our product accessible to all of our customers.
We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital or familial status disability pregnancy gender identity or expression veteran status genetic information or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs as well as for other covered reasons consistent with applicable federal state and local laws. If you're in need of a reasonable accommodation please reach out to us at [email protected]. Your comfort and success matter to us and we're here to ensure an inclusive experience.
Our DEIB Report
Skills Required
- 5+ years of professional experience in operations or business operations
- Process improvement experience
- Experience building automations using AI no/low-code tools
- Strong SQL skills: selecting aggregation filtering joins and CTEs
- Effective communicator with business and technical stakeholders
Justworks Compensation & Benefits Highlights
- Healthcare Strength—Through its PEO access to group medical dental and vision from major carriers is positioned as a core advantage for small and midsize teams complemented by mental‑health support and primary care options.
- Wellbeing & Lifestyle Benefits—Wellness offerings include mental‑health services One Medical access fertility and family‑building support and plan‑tier extras such as a complimentary Peloton App One membership.
- Parental & Family Support—Company materials highlight generous paid parental leave and family‑oriented programs alongside fertility resources available through partner integrations.
Justworks Insights
What We Do
Justworks is a cloud-based software platform that takes the busyness out of growing a business and alleviates the unknown. We've combined a simple platform and exceptional 24/7 customer service to help entrepreneurs and businesses grow with confidence by giving them access to corporate-level benefits automated payroll HR tools and compliance support— all in one place.
Why Work With Us
We're building a world in which starting running and joining a growing business is an accessible option for all. If you want to work in an entrepreneurial environment build something meaningful and have fun while doing it join us.
Gallery
Justworks Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Hybrid roles are based in NYC Mexico City London Tampa or Toronto and some roles are fully remote.
Explore More
Date Posted
05/15/2026
Views
0