Senior Operations Specialist-Remote

Auto req ID: 20821
Title: Senior Operations Specialist-Remote
Job Function: Customer & Dealer Operations
Location: TPS
Company: Harley-Davidson Motor Company
Full or Part-Time: Full Time
Shift: SHIFT1

At Harley-Davidson, we are building more than machines. It's our passion and commitment to continue the evolution of this storied brand, and heighten the desirability of the Harley-Davidson experience. To keep building our legend and leading our industry through innovation, evolution, and emotion we need the best and brightest talent. We stand for the timeless pursuit of adventure. Freedom for the soul. Are you ready to join us?

This remote role is not tightly linked to a physical location and provides flexibility in where, when and how you accomplish your work. Join our team as a Senior Operations Specialist-Remote.

Job Summary

This highly visible position is responsible for providing best in class proprietary dealer management system support and training that delivers value to both the organization and our dealer network. This position may also provide various modes of dealer support such as but not limited to training content creation, webinar content development and execution, execute dealer management system data corrections and hypercare training/support. Employee may be required to travel 0-10% of the time to support dealer on-site training as needed.

Job Responsibilities

• Provide escalated support working with KCP reps, the product team and customers to diagnose and address software related issues in a timely manner
• General Software, Accounting, and accounting software phone support
• Dealer/User classroom training and organizational internal training
• Tune up delivery and dealer support
• Dealer management system data corrections
• Hypercare training/support
• Special Duties as Required

Education Requirements

Bachelor's Degree Preferred

Experience Requirements

Required:

• Typically requires a minimum of 5 years of related experience
• Demonstrated verbal and written communication skills to effectively provide and receive information relative to assigned projects
• Requires strong organizational skills and excellent problem-solving skills to handle changing priorities and tight schedules
• Demonstrated attention to detail and quality measures
• Demonstrated ability to make appropriate business decisions
• Demonstrated customer service focus
• Technical orientation sufficient to understand the company product offerings
• Process oriented, but must also be flexible and innovative
• Ability to travel 0-10% of the time

Preferred:

• SQL Database experience is preferred
• Experience working in retail, motorcycle, or automotive industries is a plus.
• Accounting experience is a plus
• Experience with the Harley-Davidson dealer network is a plus
• Experience with vehicle dealer management systems is a plus

Competencies:

At Harley-Davidson it is not just about the degree you have or what you know. You must also exhibit and demonstrate our valued behaviors in everything you do:

• Be accountable
• Model Integrity
• Value Individuality and Diversity
• Inspire Teamwork
• Encourage Creativity

Harley-Davidson is an equal opportunity employer that continues to build a culture of inclusion, belonging and equity through our commitment to attracting and retaining diverse talent from all backgrounds, without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic protected by law. We believe in fairness and providing a level playing field for all. We foster a culture that thrives on diverse perspectives and contributions to ignite the creativity and innovation to fuel our business and enhance the employee and customer experience.

The pay range shown represents the national average pay range for this role. Your pay may be more or less than the stated range and is dependent on your geographic location and level of experience.

We offer an inclusive compensation package for all full-time salaried employees including, but not limited to, annual bonus programs, health insurance benefits, a 401k program, onsite fitness centers and employee stores, employee discounts on products and accessories, and more. Learn more about Harley-Davidson here .

Applicants must be currently authorized to work in the United States.

Direct Reports: No
Travel Required: 0 - 10%
Pay Range: 66,000 - 100,000
COVID-19 Vaccine Required: No
Visa Sponsorship: This position is not eligible for visa sponsorship
Relocation: This position is not eligible for relocation assistance