Senior Order Management Specialist

About BeyondTrust

BeyondTrust is the worldwide leader in intelligent identity and access security, empowering organizations to protect identities, stop threats, and deliver dynamic access to empower and secure a work-from-anywhere world. Our integrated products and platform offer the industry's most advanced privileged access management (PAM) solution, enabling organizations to quickly shrink their attack surface across traditional, cloud and hybrid environments. 
Learn more at www.beyondtrust.com. 

Role Overview

The Senior Order Management Specialist is responsible for the review and processing of sales orders including verification of all required information to ensure completeness. Strong business acumen, basic accounting skills, and the ability to reason through changing scenarios are necessities for this position. Taking initiative and the ability to anticipate problems before they happen are also essential for success in this position. The candidate must work well with a team of people who are committed to continuing the company's high growth rate and best-in-class service level.

Essential Functions
Receive and review sales orders for accuracy and completeness according to company policies across all product and order types and close/submit to fulfillment within established company SLAs

• Work with sales teams to resolve fulfillment issues and gather the required documentation needed for close
• Provide administrative support to the sales team and assist with quoting
• Monitor the help desk mailbox and answer related order management questions from the sales team, renewals team, customers, and internal stakeholders
• Work cross-functionally with team members inside and outside the order to cash function
• Adhere to best practices and efficiencies within the company

Additional Requirements

• Excellent written and verbal communication skills
• Strong organization skills and ability to multi-task in a fast-paced environment
• Ability to work well within a team located in multiple locations
• May be required to work additional hours at period-end closing cycles
• Other related duties as may be assigned

Required Education And/or Experience

• Bachelor’s degree or comparable industry experience
• Minimum 2 years of related experience in a software or technology company
• Sage Intacct, and/or large CRM/ERP experience a plus
• Microsoft Office 365

Benefits:

Put your well-being first with our amazing benefits package:

• 25 days’ holiday which increases with length of service
• Competitive pension scheme
• Vitality Private Healthcare for you and your family
• Medicash Benefit (including Dental cover)
• Life Insurance (4x annual salary)
• Income Protection if you are unable to work due to ill health
• Paid parental leave
• Sabbatical leave
• Employee Assistance Programme
• Co-investing opportunity

Don’t meet every single qualification? Studies show people are hesitant to apply if they don’t meet all requirements listed in a job posting. BeyondTrust is focused on building an inclusive and diverse workplace – so if there is something slightly different about your previous experience, but it otherwise aligns and you’re excited about this role, we encourage you to apply. You could be a great candidate for this or other roles on our team.

What truly makes BeyondTrust special are the people – people who keep the culture strong and make working here exciting, rewarding, and ultimately fun!

Search @beyondtrust and #beyondtrustlife on Twitter and LinkedIn to find out more.