Senior Pricing Strategy Manager

ServiceNow

Senior Pricing Strategy Manager

Reposted 14 Hours Ago

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Hiring Remotely in Santa Clara CA USA

Remote or Hybrid

155K-272K Annually

Senior level

Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation

We're putting AI to work for people.

The Role

Lead pricing and packaging strategy for ServiceNow products: develop monetization models informed by customer segmentation data and market insights (including AI trends) define pricing KPIs run experiments secure cross-functional alignment and operationalize pricing changes with product sales finance marketing operations and legal.

Summary Generated by Built In

Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI any data and any workflow- helping 85% of the Fortune 500® work smarter faster and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
What you get to do in this role:
As a Senior Pricing Strategy Manager you will lead and advise on strategic Pricing and Packaging recommendations to drive growth for ServiceNow's innovation.

Partner with Product Pricing Strategy leadership to develop monetization strategies across ServiceNow's product portfolio informed by customer segmentation data-driven insights market dynamics and strategic objectives
Partner on key initiatives such pricing model updates evaluating packaging decisions and product promotions
Using qualitative and quantitative market insights and drivers develop future-facing pricing and packaging models that capture the monetization potential from emerging trends such as AI
Define track and measure product pricing KPIs and identify actionable decision insights to improve pricing and packaging strategy
Manage key stakeholders and drive alignment on pricing and packaging changes
Operationalize monetization strategies working cross-functionally across product management operations sales marketing finance and legal

Qualifications
To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AI's potential impact on the function or industry
6+ years of experience in enterprise technology industry and/or 4+ years in management consulting across strategy pricing and/or product management; experience in enterprise technology Services businesses a plus
Successful track record developing leading operationalizing and executing pricing and packaging strategies for software businesses through cross-functional collaboration
Ability to solve ambiguous problems and leverage a framework for decision making to arrive at a strategic recommendation
Strong communication skills and highly effective in securing buy-in on monetization strategies from cross-functional counterparts and executives
Expertise in analytics including synthesizing and analyzing large data sets designing pricing surveys such as conjoint analyses A-B testing or equivalent
Bachelor degree in business economics operations or other quantitative disciplines. Graduate degree in above disciplines a plus

JV20
For positions in this location we offer a base pay of $155400 - $272000 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Skills Required

Experience integrating or evaluating AI in workflows decision-making or problem-solving (using AI-powered tools or analyzing AI-driven insights).
6+ years in the enterprise technology industry or 4+ years in management consulting across strategy pricing or product management.
Proven track record developing leading operationalizing and executing pricing and packaging strategies for software businesses.
Ability to solve ambiguous problems using structured frameworks to arrive at strategic recommendations.
Strong communication skills and ability to secure buy-in from cross-functional counterparts and executives.
Expertise in analytics: synthesizing and analyzing large data sets designing pricing surveys (e.g. conjoint) and running A/B tests or equivalent.
Experience managing stakeholders and driving alignment on pricing and packaging changes across functions.
Bachelor's degree in business economics operations or other quantitative disciplines.
Experience in enterprise technology services businesses.
Graduate degree in business economics operations or related quantitative discipline.

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The Company

HQ: Santa Clara CA

29000 Employees

Year Founded: 2004

What We Do

As the AI platform for business transformation we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments from the front office to the back office and every office in between. Our ambition? To become the AI defining enterprise software company of the 21st century (or "AI DESCO21C" as we like to call it). With more than 8400+ customers we serve approximately 90% of the Fortune 500® and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™.Explore your future career with us visit www.careers.servicenow.comFrom Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Why Work With Us

By joining ServiceNow you are part of an ambitious team of change-makers who have a restless curiosity and a drive for ingenuity. We're committed to helping our people do their best work and live their best lives so we can fulfill our purpose together. At the fastest-growing enterprise software company you can grow your career faster.

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Hybrid Workspace

Employees engage in a combination of remote and on-site work.

At ServiceNow we lead with flexibility and trust. For some home is the primary workplace. For those who come into a ServiceNow workplace you are empowered to make team-guided and individual-led decisions on how and when you use the workplace.

Typical time on-site: Flexible