Senior Product Designer

ConsumerAffairs helps consumers make smart buying decisions in moments of need. Every month millions of consumers turn to our site and tools for help with their considered (often emotional) purchases.

We educate them about their options, learn about their specific needs, and connect hundreds of thousands of them directly to brands. These brands use our SaaS tools to manage their reviews and communicate directly with consumers to serve them better. Our business thrives when the consumers who trust us get matched with the right brands for them.

We’re fast-paced and our core values are the bedrock of who we are and who we want to be.

Our employees believe in raising the bar through data-driven innovation, intellectual curiosity, and grit. We have a team first mentality, and manifest wins by putting the team first. Collaboration and teamwork is in our hearts and we believe winning together is the most fun. But, above all else, we care. We have servant hearts for our consumers, customers, and colleagues. If you want to be part of a globally diverse team that’s focussed on helping people, in an environment where we raise the bar, win as a team, and care above all else—then ConsumerAffairs may be just the place for you!
ABOUT THE JOB:

The Senior Product Designer will be leading the charge for the design of our product design at ConsumerAffairs.com. Be confident and comfortable with working across multi-disciplinary teams in order to achieve measurable results. This role will require a strong set of both interaction design skills, as well as the visual design chops to take a lot of information and make it all look good in a small space. This candidate will be a self-starter and must be comfortable working independently in an agile and fast-paced environment.
RESPONSIBILITIES:

• Take high-level product ideas from conception through execution. We are a small team so you'll work across a wide range of areas - product strategy, user research, and UX/UI design in particular.
• Take joint ownership of metrics and strategy with the product team, and work collaboratively with engineering and operations to achieve goals
• Drive the product discovery process through various quantitative and qualitative testing methods
• Ensure a unified customer experience across all channels and touch points
• Design simple, elegant, data-driven, human-centric experiences that delight users
• Create low/high fidelity designs & prototypes that drive product discovery and innovation
• Ship, measure and improve the product based on quantitative and qualitative feedback
• Rapidly produce multiple solutions using sketches, wireframes and prototypes while instinctively knowing the proper level of detail to communicate your point of view to peers and stakeholders.
• Look towards building sustainable and scalable solutions by developing digital design patterns and libraries.
• Follow a user-centered design process, understanding real users motivations, behaviors and goals. Our teams focus on listening to fans, and letting their needs guide us to the best solutions. It’s important for us to know we are solving for real people and not just the competition or stakeholders.
• Work with small multi-disciplinary teams. You’ll partner closely with engineering, product, and editorial folks to find elegant but practical solutions to design challenges.
• You are highly empathetic and passionate about helping others. You’re excited about building a solid design foundation within our team and eager to roll up your sleeves and do what it takes to ship products and features our user's love.
• You’ve been part of a high-functioning product and design team and have a knack for user research and UX design, but can be effective across a number of other product design functions. You’re ready to take ownership of our design process and the end-to-end designs of the most critical areas of our product.
• You have experience creating minimum viable products, utilizing rapid prototyping and iterative design techniques.
• A passion for creating products that balance function and emotional impact on people.
• Strong understanding of interaction patterns, accessibility, and best practices for user interface design.
• Strong storytelling skills with a real passion for finding new, effective ways to advocate for our users.
• Work within our design system & adhere to the design language - as you innovate for your team, we will work to shape that system at a platform level to systematically improve the experience of ConsumerAffairs.com.
• Meet professional obligations through efficient work habits such as meeting deadlines, honoring schedules, coordinating resources in an effective and timely manner and demonstrate respect for others.

(These responsibilities are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job related duties as required)

Requirements

Education/Licensure/Certification:

• BSc in Design, Computer Science or relevant field.

Experience:

• 3 - 5 years experience as a Senior User Experience or Senior Product designer.
• Conversion optimization experience.
• Portfolio of interaction and visual design projects that demonstrates a holistic view of product experience.

Knowledge, skills and abilities:

• Strong time-management skills; must be able to work in a fast-paced environment.
• Up-to-date knowledge of design software like Figma, Sketch, Invision.
• Team collaborative spirit; strong communication skills to collaborate with front-end engineers, product managers, and various stakeholders.
• Stands up for decisions, takes responsibility for results, and shares both good and bad outcomes transparently.
• Takes decisive action, and confidently changes course if unsuccessful.
• Displays a growth mindset to continually improve; encourages everyone around them to to be tenacious and never settle.
• Constantly seeks feedback to improve; Focussed on solving issues,.Acts with urgency; delivers top results in hours and days instead of weeks and months.
• Relentless in their pursuit of success and possesses the willpower to embrace challenges as opportunities.

Raise The Bar

• We raise the bar through innovation, intellectual curiosity, and grit. We are not satisfied with yesterday and our hearts thirst to be better tomorrow.

Win As A Team

• We manifest wins by putting the team first. We have collaboration and teamwork in our hearts and believe winning together is the most fun.

Care Above All Else

• We care above all else. We have servant hearts for our consumers, customers, and colleagues.

PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS:

• Location: Remote/ Tulsa/ Seattle
• Frequency of travel: Occasional travel may be required for meetings, training and/or conferences.
• Light physical activities and efforts required in working within an office environment.

(Reasonable accommodations will be made in accordance with existing ADA requirements for otherwise qualified individuals with disabilities.)

ConsumerAffairs does not discriminate in admission or access to, or treatment or employment in its programs and activities on the basis of race, color, religion, age, sex, national origin, marital status, disability, genetic information or any other reason prohibited by law.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Stock Option Plan