Senior Product Manager Client Engagement

Providers are at the heart of Headway’s mission and the products they use every day play a critical role in both the quality of care patients receive and providers’ ability to sustainably run their practices. Our Provider Experience products are designed to reduce administrative burden support clinical best practices and create a seamless care journey for patients — from scheduling and sessions to assessments and follow-up. 

As a Senior Product Manager on the Client Engagement team you’ll help shape the tools therapists rely on to deliver care measure progress and build trusted relationships with their patients so they can spend less time on operations and more time focused on care. As we grow we’re looking to build tools that leverage the power of AI and support the end-to-end experience of care between patient and provider including scheduling telehealth in-session tools and post-session communication with a focus on reliability and usability.

• Own problem discovery solution design and delivery for meaningful provider and patient workflows within the Headway platform.
• Translate user needs business goals and clinical or compliance considerations into clear product strategy roadmaps and execution plans.
• Partner closely with engineering design data clinical operations and compliance to ship high-quality high-impact product experiences.
• Stay deeply connected to providers’ and patients’ day-to-day workflows through research feedback and data — and use those insights to inform priorities and tradeoffs.
• Integrating AI-powered note-taking into telehealth workflows to reduce documentation burden and improve session quality.
• Exploring agentic AI solutions to streamline provider scheduling and optimize operational efficiency.
• Leveraging AI to surface the full patient journey enabling providers to build informed treatment plans prepare for sessions and deliver more coordinated care.
• Advocate for simple intuitive experiences that balance usability operational realities and regulatory requirements.

• You have 5+ years of product management experience building and shipping user-centric products with complex workflows.
• You’re comfortable operating end-to-end — from discovery and strategy through execution and iteration.
• You’re data-informed and know how to use qualitative and quantitative insights together to drive decisions.
• You bring strong product judgment and UX sensibility and care deeply about building experiences users trust and enjoy.
• You thrive in ambiguous fast-paced environments and can bring clarity and momentum to your work.
• You’re a strong cross-functional partner who communicates clearly builds alignment and drives progress without formal authority.
• Nice to have: experience in healthcare clinical tooling telehealth assessments or workflow-heavy B2B or consumer products.

The expected base pay range for this position is $185000 - $225000 based on a variety of factors including qualifications experience and geographic location. In addition to base salary this role may be eligible for performance-based variable compensation and an equity grant depending on the position and level.

We are committed to offering a comprehensive and competitive total rewards package including robust health and wellness benefits retirement savings and meaningful ownership opportunities through equity. Compensation decisions are made holistically ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

• Benefits offered include:
• Equity compensation
• Medical Dental and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Winter Break during the weeks between December 24th and January 1st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

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What We Do

Headway’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance. 1 in 4 people in the US have a treatable mental health condition but the majority of providers don’t accept insurance making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice. Headway was founded in 2019. Since then we’ve grown into a diverse national network of over 60000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. We’re a Series D company with over $325m in funding from a16z (Andreessen Horowitz) Accel GV (formerly Google Ventures) Spark Capital Thrive Capital Forerunner Ventures and Health Care Service Corporation.

Why Work With Us

The demand for mental health care has never been higher underscoring the need for solutions like Headway that increase accessibility to clinical care. We believe a team's strength is in its people and we cannot achieve this mission without a team that reflects the diversity of this problem.

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