Senior Product Manager, Account Management & Buying Programs

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a "black box" outside of their control. ThousandEyes gives organizations visibility and insight into the now borderless network. It arms them with an accurate understanding of how the network impacts their applications, users and customers. ThousandEyes is used by some of the world's largest and fastest growing brands, including all of the top 5 global software companies, 5 of the top 6 US banks, and 45 of the Fortune 500.

ThousandEyes' pioneered Cloud and Internet Intelligence and is widely known as the 'Google Maps of the Internet.' Today, ThousandEyes is central to the global operations of the world's largest and fastest-growing brands. The company was acquired by Cisco in August 2020, chartered with continuing to drive leadership in empowering organizations to see, understand, and improve digital experiences everywhere.

About the Role

ThousandEyes is looking for a strong Senior Product Manager to drive our strategy and execution plans for product offerings and route to market vehicles to take ThousandEyes to every corner of the market. This role also includes direct product ownership over our revenue, account management, and buying program platforms. This includes order provisioning, customer usage reporting, role based access control, authentication and authorization, the different ThousandEyes pricing models, and our buying program strategy within Cisco. This is a high visibility, high impact, full stack product management role.

At ThousandEyes you will be responsible for developing, accelerating, and executing a high-growth offer strategy across all routes to market available, handling operational tasks as we expand into the Cisco pricing ecosystem, and serving as the product owner and partner to engineering for our revenue and account management team. This role has significant room for growth as we continue to explore interesting partnership opportunities within the Cisco ecosystem.

You will bring a focus on operational excellence and will work across functions to develop and implement the models, governance, policies, and processes needed to bring new thinking and fresh insight that maximizes value and drives sales and profitability.

The ideal candidate will be passionate about helping us:

• Continue to drive customer value in our revenue platform by reworking how our role based access control system works, improving our usage reporting for our customers and customer success teams, and lowering the administrative burden our customers face when setting up their account.
• Build repeatable, scalable, and simple workflows within the product in partnership with engineering and design.
• Develop full lifecycle planning across Product, Customer Success, and Sales to help us accelerate our go-to-market efforts. This includes assistance with order management processes, deal structure and pricing/packaging, and similar efforts.
• Partner across Cisco’s diverse business units such as AppDynamics, Meraki, Cisco Catalyst, Webex, and others to construct joint offers to bring our ThousandEyes value to market efficiently through different vehicles.
• Work with us on establishing the best process for utilizing different price lists (Global Price Lists,, etc), contract vehicles (Enterprise Agreements), Managed Services License Agreements, and other distribution mechanisms to scale ThousandEyes across the organization.

As a critical leader partnering with ThousandEyes leaders across Product, Engineering, Finance, Marketing, Sales, and Business operations you will help us scale both well, and fast. 

Preferred Experience / Skills:

• Proven product management experience, with demonstrated success in product delivery, ideally at an Enterprise SaaS company (even better if in an Internet Infrastructure company)
• Bachelor’s Degree in Computer Science or Engineering or equivalent technical experience, higher level degree (MBA, MS, etc.) a bonus but not required
• Excellent verbal and written skills and the willingness to present and defend your ideas
• Customer-focused, self-starter with high levels of initiative, commitment, energy, and comfort working in ambiguous environments
• A collaborative spirit and comfort working in a team environment
• Ability to influence cross-functional teams without formal authority
• Exceptional project management skills with a focus on operational excellence
• Experience working in pricing, go-to-market strategy, or buying programs