Senior Product Operations Manager

We’re looking for a Senior Product Operations Manager to join our growing team. This role is a unique opportunity to have an impact on Spring Health’s mission, grow as a product leader and help make millions of people’s lives better. 

The Product Operations role will enable product teams to work effectively and efficiently together with our internal teams. This person will devote their full attention to the “big picture” by applying operational discipline to the entire cross-functional team. As we scale, this role is becoming more essential and critical to deliver. 

Key Responsibilities

• You’ll envision, define, and execute on goals that set product up for continuous operational excellence 
• You’ll collaborate with Product, Design, Engineering, and cross functional teams to regularly identify workflow optimisations, process gaps, and other executional blockers so that each team member can do their best, most focused work possible. We work primarily in Slack, Jira, Confluence and G-suite.
• You’ll proactively identify obstacles and opportunities, facilitate change, remove blockers, drive clear decision-making, and make iterative, evidence-based improvements to team processes.
• You’ll increase transparency and trust across the organization by driving communications and collaboration channels, including planning, roadmap reviews, and feedback sessions
• You’ll enable continuous improvement, ensuring learnings are captured, shared, and integrated
• You’ll possess a high-level of attention-to-detail, communication, and writing skills, and are excited to tackle problems of large organizational change.

Qualifications

• 6+ years experience in a combination of product management and product operations roles in a technical SaaS product companies
• You have a good understanding of product frameworks and development lifecycle
• You’re a master when it comes to organization, planning and ensuring timely delivery of work. 
• Excellent communication and cooperation skills across multiple functions and teams
• You have a track-record of making data driven decisions
• You take a problem driven approach, and are able to wrap your head around complex challenges to break them into smaller problems 
• You’re interested in ‘how’ we do better and challenging the teams’ ways of working to achieve results 

The target salary range for this position is $120,000 - $180,500, and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.