Senior Product Operations Manager

The product operations team enables product excellence at scale at Datadog. With over thirty standalone products on a single platform product operations drives consistency efficiency and quality across the organization.

As a Senior Product Operations Analyst you will help the product organization do its best work. You'll build and scale the processes frameworks and cross-functional workflows that enable PMs and their partners to ship effectively. This includes touchpoints with inbound delivery outbound workstreams in product development. This is a role for someone who thrives in the space between teams: driving alignment removing friction and ensuring that the operational foundations of the product org can keep pace with Datadog's growth.

At Datadog we place value in our office culture the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You'll Do:

• Drive launch readiness and execution. Own and drive operational excellence for product launches. This includes coordinating across Product Engineering Marketing Sales Customer Success and Support to ensure we are ready to bring quality products and support to our customers.

• Build and maintain a single source of truth for launches giving cross-functional partners real-time visibility into what's shipping when and what's needed from each team.

• Lead product-wide communications and operational support for major moments including major conferences all-hands meetings and cross-functional forums. You'll also need to be comfortable representing Product Operations to leadership.

• Drive centralized product knowledge and enablement ensuring PMs and stakeholders have the tools resources templates and context they need to succeed and making it easily discoverable.

• Incorporate customer voice into the product development process by mining our customer feedback tools for high signal insights. Then partnering with PMs to drive inclusion in their product planning. 

• Build refine and scale core product operations processes. At its core this is meeting with stakeholders identifying shared pain points and solving them for a distributed product org. You'll create the repeatable frameworks that let Datadog operate consistently across 30+ products.

Who You Are:

• 4+ years of experience in product operations program management or a related operational role. 

• Experience collaborating across multiple departments (Product Engineering Marketing Sales etc.) and aligning stakeholders with different priorities toward shared outcomes.

• Track record of designing and implementing scalable repeatable processes that drive adoption not just documentation that sits on a shelf.

• Experience communicating with and presenting to senior leadership at the Director+ level both in writing and live settings.

• Hands-on experience with product management tools and workflows (Jira Confluence or similar) with a willingness to build and improve tooling as needs evolve.

• Experience working in ambiguous environments where you've had to define the approach prove out value quickly and iterate not just maintain an existing playbook.

• Demonstrated ability to lead through influence rather than authority building trust and driving outcomes across teams you don't directly manage.

Bonus Points:

• Experience in a B2B SaaS or high-growth technology company.

• Experience in multiple functions (sales engineering product operations etc.)

Datadog values people from all walks of life. We know not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your experience we encourage you to apply.

Benefits and Growth:

• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)

• Continuous professional development product training and career pathing

• Intra-departmental mentor and buddy program for in-house networking

• An inclusive company culture ability to join our Community Guilds

• Access to Inclusion Talks our internal panel discussions

• Free global Spring Health benefits for employees and dependents age 6+

• Competitive global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

What We Do

Datadog (NASDAQ: DDOG) is a global SaaS business delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation cloud migration and infrastructure monitoring of our customers' entire technology stacks. Built by engineers for engineers Datadog is used by organizations of all sizes across a wide range of industries. Together we champion professional development diversity of thought innovation and work excellence to empower continuous growth. Join the pack and become part of a collaborative pragmatic and thoughtful people-first community where we solve tough problems take smart risks and celebrate one another.

Why Work With Us

At Datadog we learn from and celebrate each other daily - each win is a team win. Datadogs solve tough problems innovate pragmatically and grow together. We promote from within provide mentorship and opportunities for career development and support our colleagues in the process. Best of all? We truly love what we do.

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