Senior Product Owner - Credit Products

Senior Product Owner, Credit Products

An early pioneer in Banking as a Service, Helix, is the platform behind some of the biggest names in fintech banking today. Over the years, we’ve worked with amazing clients like Square, Credit Karma, Betterment, Acorns, and many others to launch next-generation financial services that are redefining banking for millions of everyday Americans nationwide. As we scale our platform into the tens of millions of users, we’re looking to bring on a Senior Product Owner to own the product lifecycle for all our credit - related products and help us define the Helix, ecosystem of the future.

In this role, you’ll work with customers, prospects, and internal stakeholders – engineers, ops experts, business analysts, sales managers, sales engineers, implementation specialists, and support personnel – to direct the end-to-end product management process for our credit account lines. This includes strategic planning, feature analysis & prioritization, product documentation, partner management, sales and marketing enablement, and bank partner operations for your product portfolio. Think of yourself as the glue that ties together Q2’s Banking as a Service platform: working with all the different parts of our group to help us launch new products and evolve our existing ones so our clients can continue defining the cutting edge of banking.

The ideal candidate for this role has credit account and transactional experience in the technology sector (though we’ll consider all folks with deep SaaS product management expertise) and has worked with both banks and tech/fintech companies to launch credit account - related products at scale. If you’re product-focused, scrappy, driven, and a great problem solver – you’d feel right at home on our team.

Responsibilities

• Responsible for strategic product roadmap for credit cards, lines of credit and credit building products
• Manages internal and bank stakeholders to ensure on-time delivery of our credit product feature roadmap
• Collaborates with Q2 BaaS’ Product Leadership Team and internal stakeholders to align on product roadmap with company strategy
• Owns the end-to-end product lifecycle process for credit products, including but not limited to:
• Prioritizing product feature requirements and development tasks
• Defining, analyzing, translating, and documenting detailed business requirements for engineering
• Providing detailed analysis and translation of bugs and defects for engineering
• Managing a product feature backlog
• Review metrics to determine customer satisfaction, feature adoption, churn/burn, development velocity, defect percentage, and delivery rate.
• Responsible for supporting sales, services, and partner enablement and support activities, including the following:
• Communicating product and feature development commitments
• Defining product roadmap and feature delivery timelines for credit account onboarding, transaction mapping, and associated reporting.
• Coordinating product launch and release activities, including the following:
• Internal product training
• Working with the marketing team on sales tools, messaging, marketing material and website content
• Coordinating internal, customer-facing, and partner product documentation
• Performing internal and customer-facing release demonstrations
• Conducting roundtable discussions with sales, services, and partners to continually improve and refine partner enablement strategy
• Provides credit product expertise to new and existing projects and implementations
• Participates in consultative sales discussions and presentations with strategic prospects and customers alongside our sales and customer relationship teams
• Researches industry and technology trends and reviews professional publications within each supported vertical market, and identifies market opportunities
• #LI-remote
• #LI-VO1

Required Skills and Experience

• Typically requires a Bachelor’s degree in (relevant degree) and a minimum of 12 years of related experience; or an advanced degree with 8+ years of experience; or equivalent related work experience
• 8+ years of experience managing a software product portfolio, with strong preference given to candidates with experience in creating and managing credit related products
• Knowledgeable about credit products and accounts, BaaS, SaaS, fintech, cloud technology
• Highly proficient in business analysis and solution design
• Experience with project, sprint, and release planning; has launched products at scale
• Excellent organizational and communication skills
• Experience working in an Agile/Scrum environment is a plus
• Experience defining product strategy is a plus
• Technical understanding of software design concepts is a plus

You are…

• Highly determined and driven to achieve results with a clear track record of doing so
• Scrappy; quick to find the best path to a goal by collaborating with others
• An intuitive problem solver
• Comfortable operating in ambiguity
• Detail- oriented with an eye for data analysis
• An effective communicator that can align internal and external stakeholders
• A pragmatic optimist that brings positive energy to everyone they work with

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.