Senior Product Specialist

Who we are

At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we're the largest and fastest-growing automotive marketplace, and we've been profitable for over 15 years.

What we do

The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus-our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride!

Role overview

As a member of the PS team, this member will be responsible for onboarding and supporting the SMC product. They will be working on product configuration and activation, onboarding product and usage training to internal and external teams with a strong engagement with product and commercial teams for product improvements.

What you'll do

• Configure product features live with dealers via phone/video
• Feedback loop for external and internal stakeholders
• Training and best practices to dealers & internal teams , provide resources and guidance to achieve success on the product
• Troubleshoot internal inquiries via slack and cases
• Troubleshoot and coordinate with vendors product support needs
• Responsible for rescheduling no-show meetings with dealers
• Drive projects to continuously improve process and product adoption
• Collaboration with CarOffer for product configuration and activation

What you'll bring

• Strongly recommend dealership background
• Salesforce Knowledge a plus
• Strong presentation skills
• Deeper knowledge of product-adjacent (dealer ops, financing, etc..) topics creating a higher level of dealer consultation and support
• Ability to navigate multiple contacts within a dealership as needed

Working at CarGurus

We reward our Gurus' curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives.

We welcome all

CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential-starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That's why we hope you'll apply even if you don't check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus. #LI-Hybrid