Senior Project Manager - Capital Projects

SMS Assist Summary
At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and help manage an experience that surpasses expectations.
Recognized on Forbes' Cloud 100 list, Deloitte's Technology Fast 500, Chicago Crain's Top Tech Employers, and more, SMS Assist manages more than 186,000 properties where people live and work. Our customers' livelihoods are in our hands-think a restaurant manager whose only fryer goes down on a busy Friday night or a family in Florida without power after a hurricane. We work across the industries that make up your community, including retail, food service, banking, residential, and more, and we help them find the right provider in our network (we call them Affiliates) in more than 45 trades.
We're innovators, disruptors, and out-of-the-box thinkers. We set each other up for success in the office and for the perfect spike on the volleyball court during an intramural game. We're community volunteers, karaoke partners, and lifelong friends. We're passionate about the people we serve, and we give our all because we care. We want to make every property better, and we want your help to make it happen.
The Senior Project Manager plays a key role in our commercial business unit that serves as a regional liaison between the corporate team and the regional operations of our affiliates and clients. This role is responsible for driving both profitable business results and operational excellence within their region of coverage. Operates with minimal supervision and mentors/coaches more junior team members.
Responsibilities

• Oversee large volume or complex HVAC maintenance, roof scrape and individual replacement business in the region and vendor performance by monitoring standard KPIs, metrics and having detailed knowledge of projects for corporate reporting
• Leverage a thorough understanding of client regional asset density and KPI data to manage and negotiate with vendor leadership, ensuring proper pricing and performance
• Build and grow a 3-to-5-year capital replacement plan for all SMS customers HVAC units based on accurate information in our asset data base, using both national and regional vendors to provide all replacements, review/approve budgets, and manage related warranties
• Prevent and/or resolve escalated vendor and client issues with proactive relationship management to ensure exceptional customer experiences. Be a recognized SME to resolve issues.
• Ensure quality control of vendor relationships and processes; investigate complaints and always guarantee highest levels of customer service
• Understand client objectives, challenges, and needs through clear communication with both the corporate teams and regional clients
• Meet with operations team on a regular basis to ensure vendor management program is on track toward achieving customer goals
• Coordinate weekly calls with the IBEX-ARIA team, in Manila, to ensure complete and accurate asset information is being maintained
• Partner with internal team members to onboard new vendors and monitor vendor scoring
• Ensure company policies and procedures are followed
• Foster a positive team environment
• Ensure confidentiality of internal and external data
• Perform ad-hoc projects and other duties as assigned
• Daily travel or driving within the region maybe required at up to 20% of the time initially. Travel to other regions for training or site inspections may be up to 30% annually

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice.
SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.