Senior PubSec Customer Success Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior PubSec Customer Success Engineer based in Australia.

This is an exciting opportunity for a technically skilled customer-facing professional to help public sector organizations maximize the value of a leading DevSecOps platform. In this role, you will act as a trusted advisor throughout the post-sales journey, guiding customers on implementation, adoption, and optimization of modern software development and security practices. Working within a highly collaborative and fully remote environment, you will partner with cross-functional teams to deliver technical expertise, best-practice guidance, and enablement programs. The position offers exposure to complex enterprise environments and mission-critical use cases, allowing you to influence customer outcomes at scale. Ideal for someone passionate about DevSecOps, customer success, and continuous learning, this role combines deep technical engagement with meaningful business impact.

• Serve as a trusted technical advisor to customers throughout the post-sales lifecycle, delivering expert guidance on platform adoption, implementation, and best practices.
• Partner closely with Customer Success Managers and other stakeholders to support customer success initiatives across source code management, continuous integration, continuous delivery, DevSecOps, Agile Planning, and related workflows.
• Deliver customer enablement through webinars, workshops, hands-on labs, office hours, demonstrations, and tailored technical engagements.
• Provide architectural recommendations and technical consultation that align platform capabilities with customer objectives and operational goals.
• Collaborate with account teams to support adoption, retention, and long-term customer value through technical expertise and strategic guidance.
• Develop reusable enablement resources, technical content, and educational materials that support customer learning and self-service.
• Continuously build expertise in relevant technologies through training, certifications, documentation contributions, and practical solution development.

Requirements:

• Experience supporting DevSecOps, software development lifecycle, source code management, CI/CD, Agile Planning, or related technical workflows.
• Strong technical background in software engineering, systems engineering, cloud technologies, or similar disciplines.
• Ability to translate complex technical concepts into practical business outcomes for both technical and non-technical stakeholders.
• Experience working in customer-facing roles such as Customer Success, Solutions Engineering, Technical Consulting, Professional Services, or related functions.
• Excellent communication and presentation skills, with confidence delivering workshops, technical discussions, and virtual engagements.
• Strong organizational and time management skills, with the ability to manage multiple customer engagements simultaneously.
• Demonstrated commitment to continuous learning, technical growth, and staying current with evolving DevSecOps technologies and industry best practices.
• Ability to work effectively in a distributed, remote-first environment while collaborating across global teams and time zones.

Benefits:

• Comprehensive benefits designed to support health, financial well-being, and work-life balance.
• Flexible Paid Time Off policy.
• Equity compensation opportunities and Employee Stock Purchase Plan.
• Dedicated Growth and Development Fund to support professional learning and career advancement.
• Generous parental leave program.
• Home office support to help create a productive remote working environment.
• Access to Team Member Resource Groups and an inclusive, collaborative culture.
• Fully remote work environment with flexibility and global collaboration opportunities.