Senior Relationship Account Manager

The Relationship Account Management team is a team within MongoDB’s Scaled Growth Organization and is focused on sustaining long-term partnerships with MongoDB’s mature customers focused on retention and expansion in the process. 

Individuals in the Relationship Account Manager (RAM) role have a passion for technology and the ambition to dive head-first into new challenges. In this role you will act as the primary and often sole point of contact for a customer portfolio.  As an Relationship Account Manager you will be responsible for success education enablement upsell/cross-sell renewal and everything in between.

• 5+ years of quota-carrying experience working in an Account Management Business Development Sales or other similarly customer-centric role
• A proven track record of overachievement and hitting sales targets - this role will be responsible for renewals and upsells
• Outstanding verbal and written communication skills with the ability to present to a diverse audience both internally and externally
• A background and passion for driving value and growth with customers via virtual meetings - this takes the form of enablement sessions strategy meetings business reviews and more in this role
• Demonstrated ability to articulate the value of a complex enterprise technology
• A mind for technology - we’ll teach you about MongoDB and databases but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
• The ability to work in a fast paced environment 
• High levels of organization and attention to detail - you take ownership of customer situations and see everything through to resolution
• Team player and passion for collaboration - this role will work with customers that require alignment across the broader Go to Market ecosystem including; Professional Services Tech Services Marketing etc. 
• Prior exposure to database cloud and infrastructure technology is a plus

• Work as a strategic advisor to the customer — aligning not only to their MongoDB initiatives but also their internal processes bottlenecks and overall corporate strategy
• Proactively prospect identify qualify and build relationships with additional contacts across your customer base to ensure you are multi-threaded in your accounts
• Negotiate renewals and growth opportunities execute MongoDB sales process to both protect and expand MongoDBs renewal base
• Promote the implementation of MongoDB features during every customer touchpoint using playbooks product signals and other relevant data points to look for opportunities to expand the MongoDB footprint with your customers
• Leverage data signals and proactive outreach to identify and address potential risk within your portfolio
• Partner closely with MongoDB executives product managers and leadership to achieve positive customer outcomes

MongoDB is built for change empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era enabling builders to create transform and disrupt industries with software. MongoDB’s unified data platform the most widely available globally distributed data platform on the market helps organizations modernize legacy workloads embrace innovation and unleash AI. Our cloud-native platform MongoDB Atlas is the only globally distributed multi-cloud data platform and is available across AWS Google Cloud and Microsoft Azure.

With offices worldwide and over 67000 customers including 75% of the Fortune 100 and AI-native startups relying on MongoDB for their most important applications we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment guiding how and why we make decisions show up for each other and win. It’s what makes us MongoDB. 

To drive the personal growth and business impact of our employees we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups to fertility assistance and a generous parental leave policy we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability please inform your recruiter.

MongoDB Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Req ID: 426223

What We Do

The database market is big. How big? Well according to IDC it’ll reach $153 billion by 2027. And MongoDB is at the forefront of that innovation with thousands of customers across the globe. We empower developers and businesses to build and deploy the applications they want wherever they want.

Why Work With Us

We are ambitious. We are passionate about creativity. And we believe the best paths are the ones we have yet to forge.

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