Senior Revenue Operations Associate (Client Operations)

Summary:

Ocrolus is looking for a Senior Client Operations Associate to partner with our VP of Solutions and catalyze efficiencies within their organization. This person will have ownership of both customer facing team projects such as account tiering + client lifecycle to support our Account Management and Customer Success teams. They will also support more technical stakeholders in Sales Engineering and Implementations by working on capacity planning, automated onboarding workflows, and internal integrations. This person will report directly into the Sr. Manager, Revenue Operations and work closely with Sales Operations, Marketing Operations, and Business Systems.

What you’ll do:

• Collaborate with the Solutions organization leadership team to ruthlessly prioritize strategic initiatives across differing perspectives and timelines
• Drive efficiencies within the Customer Success & Account Management teams by standing up standardized reporting such as client snapshots, automated onboarding workflows, templatized QBRs etc.
• Lead cross-functional efforts with Finance, Data, and Product to better enable our customer facing teams with real-time insights, automation, and customer 360 tooling
• Define excellence in how we pass customers down the revenue funnel, establishing deep analytics to track key metrics such as consumption growth, new product adoption, and churn
• Driving operational efficiency by continually refining operational processes and influencing solutions teams to enable automation, reducing repetitive and redundant tasks

What you'll bring:

• 2-4+ years experience working in Client Operations, Revenue Operations, Account Management, or Business Intelligence
• Pristine stakeholder management capabilities allowing you to take feedback and problem statements from your stakeholders and develop both a strategy and project based roadmap to address given issues
• Excellent project management skills with ability to multitask and work well under pressure
• The ability to juggle both short-term urgent projects as well as long-term strategic initiatives

Personality Traits (ex: resilience, collaborates well, gravitas with clients):

• Ability to drive projects and unblock road bumps independently with some strategic oversight on strategy and high level coaching
• Ability to immediately drive impact in a nimble operational organization where they’ll be asked to lead large scale initiatives
• You are detail-oriented and have strong project management and communication skills
• You can work strategically to define your roadmap and communicate priorities with the Revenue Leadership Team as well as in an independent executional capacity
• You have a strong bias towards action, and understand the nuances that separate priorities and urgency

Extra Credit

• Experience tethering data across a multitude of systems leveraging SQL
• Track record of supporting Enterprise grade Account Managers and their clientele by becoming an expert in tracking adoption, insight extraction, and GTM strategy for cross sell and upsell identification
• History of success in high-growth startup environments