Senior Sales Enablement Onboarding Manager

Why We Need You

As a Senior Sales Enablement Program Manager, you will be a key part of our Sales Enablement team, and thus key to the continued scaling of PagerDuty. The ideal candidate will possess a deep understanding of role-based onboarding strategies, a passion for optimizing the onboarding experience, and the ability to collaborate with cross-functional teams to ensure seamless integration of new hires into these critical departments. Effective delivery of Sales Enablement onboarding programs helps drive and contribute to attainment of revenue, pipeline, productivity, and activity goals across all segments and geographies of the Sales & Services team.This role is mission critical for our GTM team, focusing on responsible for designing, building, and scaling the onboarding program for our Sales and Customer Success Groups (CSG) on-demand and in person, to accelerate sellers to close while lowering ramp time.

Are you a problem solver? Do you enjoy working through solutions with a variety of stakeholders in a collaborative manner? Do you take pride in arriving at, documenting, and communicating solutions? Then this may be the right opportunity for you.

You are an extraordinary partner with all of sales and services, marketing, and our back office teams. You are committed to exceptional customer service. You build strong, significant, and compassionate relationships with internal and external partners, no matter their level. You are excited about supporting sales new hires to PagerDuty, being their beacon as they navigate their first 90 days.

You are passionate about driving individual and team success by ensuring they have the knowledge, skills and tools to excel. You get tremendous satisfaction from the success of others and you know how to drive those results.

You are an excellent and compelling communicator. You can break down complex concepts and explain them clearly to all levels of sales and services. You have experience selling or supporting sales in the SaaS world and can bring immediate value to sales teams. You are a strong storyteller, who finds ways to connect data and events.

You are excellent at multitasking, are self driven, and can work both independently and with a cross functional team. You have project management skills and sales experience. You come up to speed quickly, love to learn, have a strong working style and impeccable attention to detail. 

How You Contribute to Our Vision

• Design and implement role-specific training programs that equip new hires with the skills, knowledge, and tools necessary to excel in their positions. 
• Be recognized as a valued business partner by internal stakeholders, including Sales & Success leadership, Product Marketing, Sales Strategy and Operations.
• Quickly become an expert in our sales methodologies, go to market plays, PagerDuty Products, use cases, sales tools, and internal PagerDuty processes.
• Manage all aspects of assigned/defined pillars of the Sales Enablement program. Create and maintain roadmap, project plans, intake and consumption documentation. Update and deliver appropriate sections of iteration reviews.
• Build and maintain effective relationships with cross-functional teams, especially Product and Product Marketing, Sales Operations, Finance, Legal, and Business Applications
• Define and create curricula, content, and resources for onboarding and ramping Sales and CSG associates.
• Establish key performance indicators (KPIs) to track the effectiveness of onboarding initiatives and produce regular reports that highlight progress, areas for improvement, and the impact on Sales and CSG performance.
• Continuously assess and refine the onboarding process based on feedback, metrics, and evolving business needs, ensuring a seamless and efficient experience for all new hires.
• Develop and deliver content for employee onboarding and continuous education programs using the most effective format and delivery vehicle (e.g. eLearning, in person training, virtual live training, etc) got it!
• Organize content in our content and learning management systems , monitor and report on usage and effectiveness of that content

Basic Qualifications 

• 5+ years experience with Sales, Sales Operations, Sales Engineering, Sales Enablement, or directly related
• Experience with Salesforce, including navigating sales stages, building quotes, sending order forms, building reports
• Experience with forecasting systems and activity tracking tools
• Experience with adult learning, training, design thinking and/or instructional design
• Bachelor's degree or higher
• Up to 10-15% travel (in the future), primarily in North America (SF, Atlanta, Toronto) but occasionally international (London, Sydney)
• Experience in Sales Onboarding programs, including building curricula, reporting, and facilitating
• Experience with Content and Learning Management Systems such as Seismic and Lessonly, course creation tools such as Articulate Rise, and HRIS systems
• Knowledge of sales methodologies, including Force Management, Winning by Design, Corporate Visions
• Comfortable working remote first, with global time zones
• Proficient in data collection, assessment, and reporting

Preferred Qualifications 

• Able to manage complex projects with cross-functional teams. Some project management training a plus
• Passionate about continuous improvement, growth mindset, and lifelong learning
• Knowledge of sales processes, methodologies, and value/solution selling best practices
• Excellent written and verbal communication skills
• Experience managing multiple stakeholders on projects and helping find alignment and consensus
• Strong proficiency in presentation and facilitating in-person and virtual trainings
• Able to work independently & problem solve
• Critical thinking and attention to detail, able to identify gaps in processes and rollout plans and solve for them effectively.
• Willingness to work through ambiguity

The base salary range for this position is 142,000 - 217,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.