Senior Sales Enablement Program Manager

Why We Need You

As a SSales Enablement Program Manager, you will be a key part of our GTM Sales Enablement team to help drive impactful and scalable programs focused on sales skill development. Effective delivery of Sales Enablement programs helps drive behaviors that support higher attainment of revenue, pipeline, productivity, and activity goals across all segments and geographies of the Sales & Services team.

Are you a problem solver? Do you enjoy working through solutions with a variety of stakeholders in a collaborative manner? Do you take pride in arriving at, documenting, and communicating solutions? Then this is the right opportunity for you. 

You are an extraordinary partner with all of sales and services, marketing, and our back office teams. You are committed to exceptional customer service. You build strong, significant, and compassionate relationships with internal and external partners, no matter their level.

You are passionate about driving individual and team success by ensuring they have the knowledge, skills, and tools to excel. You get tremendous satisfaction from the success of others and you know how to drive those results.

You are an excellent and compelling communicator. You are organized and forward-thinking. You can break down complex concepts and explain them in well-documented roadmaps and plans. You have experience selling or supporting sales in the SaaS world and know how to prioritize work that brings immediate value to sales teams while also coordinating dependencies and asks to other departments. 

You thrive multitasking, are self driven, and can work both independently and with a cross functional team. You have project management skills and sales experience. You come up to speed quickly, love to learn, have a strong working style and impeccable attention to detail.

How You Contribute to Our Vision

• Be recognized as a valued business partner by internal stakeholders, including Sales & Success leadership, Product Marketing, Sales Strategy and Operations.
• This key role will partner with Sales and CSG leadership to standardize sales messaging and sales process for the GTM organization. 
• Quickly become an expert in our sales methodologies, go to market plays, and internal PagerDuty processes.
• Manage all aspects of assigned/defined pillars of the Sales Enablement program. Create and maintain roadmap, project plans, intake and consumption documentation. Update and deliver appropriate sections of iteration reviews.
• Build and maintain effective relationships with cross-functional teams, especially Product and Product Marketing, Sales Operations, Finance, Legal, and Business Applications.
• Define and create curricula, content, and resources for ramping and ramped employees for the relevant Sales Enablement program areas (Sales Messaging and Sales Process).
• Create/collect relevant metrics to determine and report on productivity of ramping and ramped employees and effectiveness of Sales Enablement materials.
• Develop and deliver content for employee onboarding and continuous education programs using the most effective format and delivery vehicle (e.g. eLearning, in person training, virtual live training, etc).
• Organize content in our content management system (Seismic), monitor and report on usage and effectiveness of that content.

Minimum Qualifications

• Typically requires a minimum of 5 years of related sales or sales enablement experience; or 6 years and a Master’s degree in business, marketing; or a PhD with 3 years experience; or equivalent experience. Some barriers to entry exist at this level, requiring department review.
• 5+ years experience with Sales, Sales Operations, Sales Engineering, Sales Communications or directly related.
• Experience with Salesforce, including navigating sales stages, building quotes, sending order forms, building reports.
• Experience with sales methodologies like MEDDICC, Command of Message, BANT.
• Experience with forecasting systems and activity tracking tools.
• Experience with adult learning, training, design thinking and/or instructional design.
• Bachelor's degree or higher.
• Up to 10-15% travel (in the future), primarily in North America (SF, Atlanta, Toronto) but occasionally international (London, Sydney).

Preferred Skills

• Able to manage complex projects with cross-functional teams. Some project management training a plus.
• Passionate about continuous improvement, growth mindset, and lifelong learning.
• Knowledge of sales processes, methodologies, and value/solution selling best practices.
• Excellent written and verbal communication skills.
• Experience managing multiple stakeholders on projects and helping find alignment and consensus.
• Organizational skills to document project plans, roadmaps, record-keep in task management softwares (experience using Asana, Wrike, or Monday is a plus).
• Strong presentation skills, able to deliver a variety of in-person training courses.
• Able to work independently & problem solve.
• Critical thinking and attention to detail, able to identify gaps in processes and rollout plans and solve for them effectively.
• Positive attitude and growth mindset and enjoys working in a collaborative environment.

The base salary range for this position is 142,000 - 217,000 USD. This role may also be eligible for bonus, commission, equity, and benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.