Designs and delivers onboarding for global enterprise sellers via the Sales Academy. Facilitates training coaches sellers reinforces sales methodology and AI-native tools mentors trainers leverages data/AI to personalize learning manages learner progression and readiness reporting and partners with GTM teams to align launch and readiness across time zones.

Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI any data and any workflow- helping 85% of the Fortune 500® work smarter faster and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
The Global Learning & Development (GLD) team is looking for a Senior Onboarding Sales Trainer to deliver and scale world-class onboarding experiences for our global sales organization via the ServiceNow Sales Academy.
As a Senior Sales Trainer you will facilitate dynamic practical learning experiences that prepare new sellers to succeed in complex enterprise environments. You'll coach on real customer conversations and engagements while reinforcing our sales methodology AI-native tools and GTM systems.
You will play a pivotal role in shaping the future of ServiceNow sellers directly influencing seller performance and revenue outcomes. You will also work collaboratively across enablement and go-to-market teams and partners to ensure impactful training and learner success. This is not a traditional facilitation role - it requires enterprise sales fluency an AI-first mindset coaching depth and the ability to translate ambiguity into clarity and action.
Primary Responsibilities

• Deliver high-impact sales training sessions that teach sellers how to win in complex enterprise deals with credibility and strong facilitation presence.
• Coach salespeople in the skills and activities to drive success
• Reinforce our sales methodology GTM process systems and AI-native tools translating strategy into practical seller execution.
• Elevate delivery quality across the Sales Academy by mentoring trainers setting facilitation standards and modeling best-in-class coaching.
• Leverage data and AI to personalize learning strengthen feedback loops and continually improve onboarding effectiveness.
• Partner with Global Learning & Development and Go-To-Market teams to ensure alignment on messaging sequencing readiness planning and global launch support.
• Manage learner progression support completion reporting and provide hiring managers with clear readiness insights and development recommendations.
• Work across global time zones to support regional teams and deliver experiences as needed.

Qualifications
To be successful in this role you have:

• 5-7+ years in Sales Enablement Sales Training or Enterprise SaaS sales
• Deep understanding of enterprise sales cycles value selling MEDDICC/MEDDPICC Challenger buyer alignment and customer value realization
• Proven excellence in virtual training coaching and elevating peer or participant engagement
• Demonstrated sales credibility - able to translate strategy into practical selling motions and real-world application
• Field experience in a quota-carrying or customer-facing sales role preferred
• Experience using AI tools to enhance sales productivity insights or coaching
• Strong communication executive presence and storytelling abilities
• Data-driven mindset; skilled at analyzing feedback and identifying opportunities to improve learner experience
• Experience collaborating with global stakeholders and cross-functional GTM teams
• Proficiency with common sales and enablement systems (Zoom Teams Microsoft LMS platforms Seismic Intrepid etc.)
• High comfort with CRM platforms and reports (Dynamics Salesforce)
• Excellent verbal and written communication facilitation problem-solving analytical presentation abilities and strong business acumen.

JV20
For positions in this location we offer a base pay of $155400 - $272000 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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