Senior Sales Operations Analyst

Meet Upside

We created Upside to help communities thrive! Our retail technology uses the sophistication of online retail—profit measurement, attribution, and incrementality—to provide users with more value on their everyday purchases and brick and mortar businesses with new, profitable customers. We’ve helped millions of users earn 2 to 3 times more cash back than any other product, and tens of thousands of brick and mortar businesses earn measurable profit. Billions of dollars in commerce run through the Upside platform every year, and that value goes directly back to our local retailers, the consumers they serve, and towards important sustainability initiatives. 

Upside was named on Deloitte's 2021 & 2022 list of Fastest Growing 500 Tech Companies and #308 in Inc.’s America’s fastest growing private companies of 2022. Upside’s Series D funding round was led by General Catalyst with a $1.5 billion valuation in March 2022. Other notable investors include Bessemer Ventures and Formation8.

Our mission, values, and commitment to inclusivity guide our team of more than 350 people worldwide, and the quality of our culture is reflected in the impact we’ve had on communities nationwide. But don’t just take our word for it! In 2023, Upside was included as a Top Workplace in the USA, received six Best Places to Work awards from Built In, and was named a Top Workplace for Perks & Culture by The Muse.

About the Job:

As a Senior Sales Operations Analyst you will be responsible for the documentation and implementation of the sales infrastructure, with the mission of bringing on partners to further enrich our marketplace. We are looking for a driven and hungry entrepreneur who loves technology and wants to grow their career at a company poised to revolutionize local commerce. 

What you’ll do:

• Strategically partner with vertical leaders to ensure alignment with teams' critical metrics and goals
• Support each of our verticals with process and system improvements that optimize for scalable growth
• Implement and maintain business processes that ensure data integrity across various databases
• Build and maintain reports and dashboards to support the Sales and Merchant Success teams
• Own the administration, maintenance, and troubleshooting of managed packages and third-party system integrations 

What you need:

• Proven experience as a Sales Operations Analyst with 5+ years in a relevant role
• Bachelor’s degree or higher required
• Hands-on experience supporting a sales team using Salesforce
• Basic knowledge and ability to troubleshoot various marketing automation systems and Salesforce integrations, particularly Outreach.io 
• A self-starter work ethic, ambitious personality, and competitive spirit
• Experience working in a fast-growing, early-stage business, with demonstrated skills leading projects from concept to completion

The Fine Print:

• Location: This is a fully-remote role that may sit anywhere in the United States. You're welcome to work from our DC, Austin, Chicago or New York office if you're in-region!
• Notice to recruiters and placement agencies: This is an in-house search. Please do not submit resumes to any person or email address at Upside. Upside is not liable for, and will not pay, placement fees for candidates submitted by any party or agency other than its approved recruitment partners.

At Upside, we believe that diversity drives innovation. Our differences are what makes us stronger. We‘re passionate about building a workplace that represents a variety of backgrounds, skills, and perspectives and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Everyone is welcome here. Come join us!