Senior Sales Operations Specialist (Customer Success)

At G-P, our mission is to break down barriers to global business, enabling opportunities for everyone, everywhere. With remote-first and diverse teams all around the world, our people are the key to achieving this mission. That’s why we trust our Dream Team members with the flexibility and autonomy to do their best and most innovative work, encourage and support their personal growth and career development, and believe in recognition for a job well done.  

The work you’ll be a part of here will have a positive impact on people and their work/life possibilities around the world. Our industry-leading SaaS-based Global Employment Platform™ enables our customers to expand and grow into 180+ countries, creating more opportunities for global success – without requiring entity or subsidiary setup. Beyond the power of our platform, we never forget that behind every hire is a human being. And that brings us to you. 

Beyond a competitive compensation and benefits package, what we offer to all employees is the clear and simple promise of Opportunity Made Possible. Come expand your skills in new ways and experience the thrill of impacting the way the world works, today and in the future. 

About the position:

G-P’s Customer Success organization works consultatively with our clients to find and compliantly manage the best talent anywhere in the world. G-P’s CSM Operations team ensures our Customer Success Managers and CSM management team are efficient and effective. This role is a strategic partner to the VP, Global Customer Success.

What you will do:

• Represent the requirements for operating procedures, systems and tools, opportunity management, sales forecasting, and training/enablement
• Foster a customer-centric team environment
• Establish success metrics and reporting to provide data driven insights and decision making
• Coordinate among all functions to ensure global consistency, best practices, and that our CSM team is unencumbered and highly productive.
• Key conduit to CSM team to drive understanding and adoption of new products, processes, and tools.
• This role works collaboratively with Field Operations and in a matrixed environment with subject matter experts (SMEs) for systems and process, and planning, reporting, and analysis.

What we are looking for:

• 7-10 years Revenue or Sales Operations management experience. Experience with hyper growth organizations a bonus.
• CRM opportunity management and sales forecasting methodology
• Institute metrics and perform analytics including customer churn analysis
• Sales forecast and pipeline management. Work closely with CSMs and managers to understand trends to improve forecast accuracy, and to provide analysis that informs action to accelerate and close business. Identify opportunities for cross-sell and upsell.
• Experience training and onboarding new sales professionals
• Headcount and Budget management. Capacity planning.
• Ability to both collaborate and influence cross functionally and at all levels within the Excellent verbal and written communication skills
• Agility without foregoing rigor and best practice.

The annual gross base salary range for this position is $72000 - $90000. Actual compensation for this position may vary and will depend on multiple factors including relevant qualifications, experience, education and geographic location. This position is also eligible for an annual bonus dependent on various factors, including and without limitation, individual and company performance in addition to base salary.

G-P values its employees and offers excellent benefits and perks including generous paid parental leave, flexible time off, flexible spending accounts, medical Insurance, dental Insurance, vision Insurance, 401k, and sabbatical after 5 years of service.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

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