Senior Sales Operations Manager

• Own the development of forecasting models territory design and quota methodologies that support our long-term growth.
• Partner closely with Sales Leadership to evaluate performance trends segment opportunities and shape strategic decisions.
• Drive annual and quarterly planning cycles with clear data-backed recommendations that align teams and resources.

• Architect end-to-end sales processes that support consistency efficiency and operational rigor across the organization.
• Identify friction points in the sales cycle and implement improvements that accelerate deal velocity and enhance the customer experience.
• Ensure process documentation playbooks and enablement materials are current accessible and aligned with best practices.

• Serve as the strategic owner of Salesforce and the broader sales tech stack ensuring systems are optimized for scale usability and data integrity.
• Partner with RevOps IT and Enablement to drive system enhancements integrations and adoption initiatives.
• Champion data governance and operational discipline across the GTM organization.

• Build and maintain dashboards that provide visibility into pipeline health performance metrics and key KPIs.
• Translate complex data into clear actionable insights for Sales Marketing Finance and Executive Leadership.
• Establish reporting standards that support transparency alignment and confident decision-making.

• Collaborate closely with Marketing Customer Success Finance and Product to ensure seamless execution across the customer lifecycle.
• Support go-to-market initiatives-including new product launches pricing changes and market expansion-with operational readiness and performance tracking.
• Act as a trusted advisor to senior leadership offering clarity structure and strategic perspective in a dynamic environment.

• Proven experience mapping sales or customer journeys and designing scalable end-to-end processes that improve efficiency and clarity.
• Strong analytical skills with hands-on experience building dashboards interpreting sales performance data and driving insights that influence strategy.
• Deep proficiency with CRM and GTM systems especially Salesforce and familiarity with adjacent tools such as Zendesk Intercom Pendo Gainsight or similar platforms.
• Demonstrated ability to lead cross-functional initiatives and manage stakeholders across Sales Marketing Customer Success Finance and Product.
• Track record of owning complex projects from concept through implementation delivering measurable operational improvements.
• Excellent communication skills with the ability to translate data processes and technical concepts into clear actionable guidance for diverse audiences.

• Experience implementing automation routing logic or workflow optimization within sales or revenue operations.
• Familiarity with customer feedback systems closed-loop processes and how they inform GTM strategy.
• Working knowledge of SQL or BI tools such as Sigma Tableau or Power BI.
• Background in a high-growth SaaS data-driven or service-oriented environment where processes and systems evolve rapidly.
• Experience supporting or partnering with Customer Success or CX teams to align sales and post-sale motions.

• Streamlined well-documented sales processes that reduce friction improve execution and support a consistent customer journey from first touch through renewal.
• Improved sales performance metrics including forecast accuracy pipeline visibility sales efficiency and adherence to SLAs.
• A reliable data-driven feedback loop that informs product process and operational improvements across the GTM organization.
• Strong cross-functional alignment with Sales Marketing Customer Success and Product operating from shared insights shared systems and shared goals.
• Highly enabled sales teams equipped with the tools training and insights they need to perform at a high level.
• Scalable well-governed systems and workflows that support Definitive Healthcare's growth and ensure operational excellence as the business expands.

• Industry leading products
• Work hard and have fun doing it
• Incredibly fast growth means limitless opportunity
• Flexible and dynamic culture
• Work alongside some of the most talented and dedicated teammates
• Definitive Cares our community service group gives all of us a chance to give back
• Competitive benefits package including great healthcare benefits and a 401(k) match

What We Do

We’re a healthcare technology company that provides industry-leading intelligence on the healthcare provider market. Why do we do it? Because understanding provider landscapes identifying opportunities and reaching the right points of contact can be difficult to do in a constantly changing market. But it doesn’t have to be. Our comprehensive data platform reduces market complexity and streamlines physician and facility insights. Our experienced team is here to help your organization turn those insights into acceleration—whether it’s advancing your go-to-market strategy or closing a new deal.We make healthcare actionable and accessible for our industry partners. How do we do it? We collect proprietary research secondary research and third-party data and organize all of this into a searchable user-friendly platform.Since 2011 we’ve partnered with 9 of the top 10 pharmaceutical biotechnology and medical device companies. In that same period we’ve also partnered with 7 of the top 10 healthcare IT firms and over 2500 of the top healthcare providers healthcare staffing companies and consulting firms.

Why Work With Us

We will never stop improving the product we’ve worked so hard to develop for our customers. We’re thinking beyond simply providing more information; we’re building a solution designed to help users derive insights so their businesses can operate at a rapid pace. We are a collaborative and high energy environment with tons of opportunity for growth.

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