Senior Salesforce Business Analyst

As a Senior CRM Business Analyst, you will play a key role in the Enterprise Business Systems team. You will be a strategic business partner, partnering with technical team on design and implementation and end-to-end execution of initiatives and be integral in system architecture and best practices.
What you'll do:

• You will be part of a dynamic team whose responsibility is managing the lifecycle of projects in our business systems environments
• You will be supporting Salesforce Sales Cloud and related CPQ initiatives
• Grow to be a strategic business partner for Sales initiatives and will partner with business and the systems technical teams on strategic initiatives, prioritization, implementation and rollout
• Day to day ticket queue management as well as partnering on big picture will be core to the role
• Facilitating requirement gathering sessions, prioritizing across requirements, working the developers on design, implementation and facilitating end-to-end execution is a key aspect of the role
• Document As-Is business processes, business requirements and solution designs for Salesforce platform
• Reviewing existing functionality and architecture, performing gap analysis and making recommendations for simplification and optimization
• Participate in user acceptance testing (UAT) activities to ensure business and system requirements are met
• Take on the responsibility as project managers and facilitate execution of tickets or projects
• Provide Salesforce system domain expertise to optimize architecture, implement system best practices, mentor peers, help rollout new features

What We're Looking for in a Candidate:

• 10+ years of hands-on Business Analysis experience
• 5+ years of Salesforce experience
• Demonstrated experience managing business and user requirements to enable implementation of changes effectively
• Demonstrated configuration and usage experience with CRM platform technologies
• Experience as a team member on an implementation or a newly implemented system
• Experience facilitating analysis and design working sessions with business representatives
• Understanding of the CRM functionality and features such as role hierarchy, Profile/Permission Sets, Custom Objects, flows, validation rules, approval processes, deployment tools and strategies
• Ability to build flows, process automations and related configuration
• Considerable experience eliciting software requirements from cross-functional stakeholders and transforming them into functional specifications
• Proven track record of delivering Business Systems, CRM projects
• BA/BS in Computer Science, MIS or a related technical field

Important Aspects about Quickbase:

• A culture of inclusivity - appreciating you as an individual and member of our diverse community
• Employee Resource Groups fostered around career enablement programs
• Hybrid and remote work model with our headquarters in Boston, MA, with the option for in-person team summits
• Generous 401(k) match and emphasis on wellness benefit package
• Opportunities to participate in charitable events and give back to the community
• Paid parental leave, commuter benefits

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.