Senior Salesforce Business Analyst

The Basics

We are seeking a skilled and experienced Business Systems Analyst proficient in Salesforce Service Cloud, Customer Communities, and Salesforce Administration. This role will have their hands in a little bit of everything but will specialize in gathering and maintaining requirements for our portfolio of projects, assist with functional and technical design, test and evaluate new and existing technologies during concept validations. This person will also act as the main liaison between stakeholders in Customer Experience, Customer Engagement, and Support, and work collaboratively with IT PMO to ensure transparency and timely delivery of project deliverables, and maintain an up to date technology roadmap for future technology needs. The ideal candidate will play a pivotal role in optimizing our use of Salesforce to enhance customer experience, streamline processes, and drive business growth. The role requires a deep understanding of Salesforce Service Cloud functionalities, coupled with the ability to translate business requirements into technical solutions.

What you'll do

• Analyze and understand business processes to optimize and implement Salesforce Service Cloud functionalities effectively.
• Collaborate with stakeholders to gather and prioritize requirements for Service Cloud improvements.
• Ensure smooth integration of Service Cloud with other systems and applications.
• Collaborate with cross-functional teams to deliver Community enhancements aligned with business objectives.
• Manage and maintain Salesforce platform configurations and customization as a certified Salesforce Administrator.
• Engage with business stakeholders to gather, analyze, and document business requirements for Salesforce-related projects.
• Translate business needs into technical requirements and specifications for implementation.
• Act as a subject matter expert, offering guidance and assistance to users and stakeholders.

We’re looking for someone with

• Education
  • Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or related field. 

• Experience
  • Extensive experience (5 years) as a Business Systems Analyst with a focus on Salesforce Service Cloud and Customer Communities.
  • Proven experience as a Salesforce Administrator, with relevant certifications (e.g., Salesforce Administrator, Service Cloud Consultant).
  • In-depth understanding of Salesforce Service Cloud capabilities and configurations.
  • Experience with integrations such as Jira, Slack, and ZoomIn is a plus
  • Strong analytical skills with the ability to translate business requirements into technical solutions.
  • Excellent communication skills with the ability to collaborate effectively with cross-functional teams.
  • Experience in Agile/Scrum methodologies is preferred
  • Demonstrated understanding of Change Management processes

About Tanium 

Tanium, the industry’s only provider of converged endpoint management (XEM), leads the paradigm shift in legacy approaches to managing complex security and technology environments. Only Tanium protects every team, endpoint, and workflow from cyber threats by integrating IT, Operations, Security, and Risk into a single platform that delivers comprehensive visibility across devices, a unified set of controls, and a common taxonomy for a single shared purpose: to protect critical information and infrastructure at scale. Tanium has been named to the Forbes Cloud 100 list for six consecutive years and ranks on Fortune’s list of the Best Large Workplaces in Technology. In fact, more than half of the Fortune 100 and the U.S. armed forces trust Tanium to protect people; defend data; secure systems; and see and control every endpoint, team, and workflow everywhere. That’s the power of certainty. Visit www.tanium.com and follow us on LinkedIn and Twitter.

On a mission. Together. 

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.   

We are an organization with stakeholders around the world and it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things. 

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.   

What you’ll get

The annual base salary range for this full-time position is $85,000 to $255,000. This range is an estimate for what Tanium will pay a new hire. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience.

In addition to an annual base salary, team members will receive equity awards and a generous benefits package consisting of medical, dental and vision plan, family planning benefits, health savings account, flexible spending account, transportation savings account, 401(k) retirement savings plan with company match, life, accident and disability coverage, business travel accident insurance, employee assistance programs, disability insurance, and other well-being benefits.

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