Senior Software Engineer- Data Platform
Job Description
About SupportLogic
SupportLogic SX™ is a platform that elevates customer service experience by leveraging natural language processing (NLP) and machine learning (ML). The platform seamlessly integrates with your existing ticketing system (such as Salesforce Service Cloud, Zendesk, Microsoft Dynamics), reads all the comments in every ticket to extract key signals related to customer sentiment and churn, predicting outcomes and providing proactive recommendations. Customer Support and Success organizations use the platform to stay on top of how their customers feel about them thus improving customer relationships, products and operations.
We are a well-funded startup with investments from top tier investors in Silicon Valley (Sorenson Ventures, Sierra Ventures) and a customer list that is a who’s-who of Enterprise IT companies. We are privileged to have customers who are not only outspoken fans of our product but also prove it by renewing every year.
Overview of the Role:
The team at SupportLogic is dedicated to improving the experience of today's Support professionals while helping companies serve and retain their customers through intelligent escalations, proactive interactions, and problem resolutions. In order to serve our customers in a way that enables them to serve their users, we are currently seeking customer-centric, energetic, and highly motivated individuals to join our Data Platform Team. The Data Platform team is responsible for building core data infrastructure services to process customer data and make it available for our ML models and customers to consume in the SupportLogic platform.
How your work will support our growth:
- Build data pipelines and structures that power predictive models and intelligence services on large-scale datasets with high uptime and production level quality
- Integrate with diverse data sources like CRMs to ingest customer data to build analytics data sets
- Interface with internal Data Science, Engineering and Data Consumer teams to understand customer and product data needs
- Own data quality throughout all stages of acquisition and processing, including data collection, ETL/data wrangling, data normalization and ground truth generation
- Advocate for better software development tools, practices to help build a transparent engineering culture
- Participate in scrum activities to plan, execute and release software
- Mentor new engineers on SupportLogic Platform development
About you (don't worry if you don't have this whole list; we expect you to learn with us):
- Fluency developing tools, applications and backend services in Python
- Strong experience with RDBMS database like Postgres (preferred) or MySQL including writing complex queries and performance tuning
- Good understanding of the challenges of data quality and data testing and how to mitigate them
- Command of Python (preferred), Spark, Scala or Java for ETL or ELT processes
- Cloud platform experience with GCP (preferred), AWS or Azure
- Proficiency using source control tools like Github and process tools like Jira/Confluence
- Education in Computer Science, Engineering or training in a related field
- Knowledge of Pub/Sub architectures or other messaging / streaming technologies is helpful
- Experience with NoSQL data stores like MongoDB, BigTable, DynamoDB and analytics warehouses like BigQuery or Redshift is a plus
- Familiarity with data-warehouse-as-a-service offerings like Databricks or Snowflake is a plus
- Experience working with large data sets using open source technologies such as Spark is a plus
How we support our employees' growth and well-being (an abbreviated list- our goal is to have healthy, well-rounded employees):
- Healthcare (medical, dental, and vision) for employee+ family is fully covered by us + FSA, Teledoc, EAP program, and more- your health is our top priority, otherwise, you can't be expected to be your best at work.
- ClassPass discount- whether it's yoga, bootcamp, cycling, or meditation that you crave, we're here to help make fitness accessible.
- 401k match- we match the first 3.5% of your contributions
- Remote 1st, collaborative, and transparent culture.
- Unlimited PTO where you're encouraged to take to recharge.
Our differences make us better:
Our commitment to diversity and inclusion is deep and core to the company we're building. Our users are diverse, and we believe that our company needs to reflect the diversity of our users in order to build the best possible product. Discrimination of any type will not be tolerated at SupportLogic, and we pride ourselves in making sure that all employees feel heard, supported, and challenged. To that end, SupportLogic prohibits discrimination on the basis of race, color, religion, creed, sex, age, marital status, national origin, mental or physical disability, political belief or affiliation, veteran status, sexual orientation, gender identity and expression, genetic information, and any other class of individuals protected from discrimination under state or federal law in any aspect of employment and application for employment.
If you are a California resident, please see our CCPA job applicant notice:
View our CCPA Job Applicant Notice
Date Posted
07/28/2022
Views
6
Similar Jobs
Business Analytics Senior Manager (Product, Healthcare) -
Views in the last 30 days - 0
View Details