Senior Software Engineer - OTT

We are looking for a Senior Software Engineer with a strong interest in working with our Over the Top (OTT) video customers and various Brightcove functions to lead and develop technical architectures for Brightcove’s “Beacon” solution. If you are accountable, a self starter, creative and passionate we want to hear from you!
In this role, you will be working with a geographically dispersed team enabling Brightcove Beacon customer journeys from sales, delivery & launch through updates as customers evolve their business and reach new viewing audiences.
This is a customer facing role where you will be supporting customers throughout their journey as a Brightcove customer, while providing a customer-centric focus and demonstrating the value Beacon can deliver to our customers!

Job Responsibilities 

• Guides technical architecture and implementation for Beacon customers.
• Attends customer calls and provides technical direction and clarification.
• Collaborates with customers and internal Brightcove teams to define technical solutions.
• Researches & troubleshoots complex, technical architecture/issues.
• Contributes to configuration and validation of customer integrations.
• Reviews issues reported by customers and collaborates with internal engineering and customer delivery teams to resolve.

Qualifications/Experience 

• 5+ years of experience working in a software development/delivery environment.
• 1+ years of experience interacting with customers in a technical customer facing role.
• Proficient in English verbal and written communication skills.
• Able to research technologies and provide technical guidance.
• Experience in OAuth 2.0, OIDC and SSO implementations is a strong plus.
• Experience with Application delivery platforms such as Apple, Google, Amazon, Roku, is desirable.
• Knowledge of payment flows in Application platforms such as Stripe, Shopify is a plus.
• Familiar with Waterfall, Iterative and Agile methods of delivery.
• Very detail oriented, quick independent learner, accountable and strong time management.
• Collaborates and communicates effectively with customers, cross-functional engineers, program/ project managers and support personnel.
• Positive attitude with excellent collaboration and “one team” mentality.
• Comfort with fast-paced environment with shifting priorities; agility, adaptability, and flexibility a must.
• Ability to set and maintain high standards of quality and customer value.
• Experience with video is a plus, but not required.
• Knowledge in Ad technologies is a plus.

About Brightcove 

Brightcove is a diverse, global team of smart, passionate people who are revolutionizing the way organizations deliver video. We’re hyped up about storytelling, and about helping organizations reach their audiences in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change. 

Since 2004, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and we have built a culture that values authenticity, individual empowerment, excellence and collaboration. This culture enables us to harness the incredible power of video and create an environment where you will want to grow, stay and thrive. Bottom line: We take our video seriously, and we take great pride in doing it as #oneteam.

WORKING AT BRIGHTCOVE 

We strive to provide our employees with an environment where they can do their best work and be their best selves. This includes a focus on our employees’ work experience, actively creating a culture where inclusion and growth are at the center, and hiring, recognizing, promoting employees who are committed to living and breathing these same ideals.  

While remote work arrangements are available for most positions we also offer hybrid or on-site working options in our vibrant Guadalajara office located right in front of Andares shopping mall where employees enjoy access to fully-stocked kitchens, company events and social activities as well as an inspiring work environment. We are focused on creating a culture where inclusion and growth are at the center. We value collaboration, creativity, work/life balance, professional growth and providing an empowering space for open communication. You will have plenty of opportunities to meet your colleagues around the globe as we also celebrate a variety of personal interests with organized groups and clubs including an Employee Action Committee, Women of Brightcove, Pride of Brightcove, Parents of Brightcove … and more to come!

We recognize that no candidate is perfect and Brightcove would love to have the chance to get to know you. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. Brightcove embraces diversity and seeks candidates who support persons of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply. If you need any accommodations for your interview, please email [email protected]. 

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