Senior Software Engineer – CXone – Cloud Contact Center

Senior Software Engineer – CXone – Cloud Contact Center 

Location: Remote - USA

Travel: up to 10%

Position Type: Fulltime

Eventus/Navixus was named the 2024 winner of the Top Certified Implementation Partner by NICE!

We are hiring a Senior Software CXone Engineer to join our team and support Cloud Contact Center platforms (NICE Cxone). In this role you will be involved in all aspects of Cloud technology for the Contact Center. You will be responsible for design and development of products features unit testing code reviews and resolve bugs that are discovered in the QA process. You will work in both test and development production environments. You will work with other Software Engineers Project Managers and other team members. You will be responsible for mentoring others and helping with the onboarding process.

Qualifications For Success:

• 5-8 or more years of IVR and ACD development experience
• 4 or more years of CXone Studio scripting
• CRM integration experience
• IVR ACD Self-Service API DFO chat/email/omnichannel development experience required
• Experience mentoring other and helping with onboarding
• Design and development of products features unit testing code reviews and resolving bugs discovered in QA process. 
• Experience working both test and development/production environments
• Additional cloud telephony experience. For example Five9 Talkdesk Amazon Connect Twilio Genesys Cloud or 8X8 telephony platform experience is a plus
• Ability to work independently
• Certifications such as Core and Core+ Certified | NICE Certified Implementation Engineer (NCIE) and the ACD Administrator certification preferred
• Bachelors degree in computer science IT or engineering preferred

Why you’ll love it here:

Culture: At Navixus/Tech Mahindra we are a culture of driving positive change celebrating each moment and empowering all to Rise drives us to dream do and become more.

Applicants can expect to make between $135000 to $150000 upon hire. Pay within this range will vary based upon experience skills certifications education among other factors as required in the job description

Tech Mahindra also offers benefits like medical vision dental life disability insurance and paid time off (including holidays parental leave and sick leave as required by law). The exact offer terms will depend on the skill level educational qualifications experience and location of the candidate.

“Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race religion color sex age national origin or disability. All applicants will be evaluated solely on the basis of their ability competence and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at [email protected].”

What We Do

At Navixus we’re reinventing the customer experience (CX). We help enterprise-level companies solve the most complex CX and contact center problems. We equip our Clients with the strategies technologies cross-platform analytics and out of the box fresh ideas so they can provide their customers with world-class service experiences and interact across multiple channels.

Why Work With Us

At Navixus you have an opportunity to positively impact the way our clients engage with their customers which in turn improves their customer experience and business outcomes. If you are looking to grow your career learn more develop new skills and work in a highly collaborative environment then you’ve come to the right place.

Gallery