Senior Solution Architect - Enterprise

It’s an exciting time here at Fivetran.  We have grown our revenue, customer base and team very substantially over the past several years. We continue to grow fast and are rapidly growing our Customer Solutions teams.

To support our growth, we’re in the process of building out our Solution Architecture function with a mission to retain, activate, upsell and delight our customers. This is one of the most exciting, strategic and quickly evolving teams at Fivetran.

We’re looking for a Solution Architect to join our Solution Architecture team and own a portfolio of high-profile customer relationships from day one. This role could be a great fit if you have experience in Consulting, Technical Account Management, Solutions Engineering or Technical Customer Success for a software product and experience in the modern data stack. We are still interested to hear from you if you have a different background that you think would make you a great fit.

• Support Enterprise Account Executives with deep technical knowledge and understanding of Fivetran product offerings and data space. 
• Drive customer expansion revenue by cultivating great customer experiences and unblocking technical blockers.
• Serve as the technical liaison between sales and product/engineering teams. 
• Work with our support team and act as an escalation point in solving technical issues and inquiries for Fivetran’s customers.
• Proactively engage with product and engineering teams on roadmap, soliciting and sharing customer feedback where necessary.  

• Experience in Cloud-Based architecture (AWS/GCP/AZURE)
• Experience successfully demonstrating and articulating the value of Business Intelligence and Analytics tools
• Proficiency in SQL programming
• Working knowledge of best practices and troubleshooting for connecting to common application APIs (Salesforce, Workday, Jira, etc)
• Working knowledge of Databases
• Knowledge in Python/JavaScript and API interaction
• Ability to influence technical audiences in their language, and influence business audiences by translating complex technology concepts
• Passion for data and analytics, a philosophy of using technology to help solve business problems
• Working knowledge of Cloud Data Warehouse concepts
• Keen analytical and problem-solving skills
• Curiosity to learn and assimilate technical information quickly, enthusiasm to share and teach others
• Experience working with Enterprise customers
• Fluency in an additional language such as German or French would be advantageous 

• Dental, and Health Insurance Benefits
• Life Insurance and Income protection and Retirement savings plan
• Equity in early-stage, Series D Scale-up 
• A healthy work culture with excellent opportunities for professional and personal development.  
• Family Leave Program
• Company happy hours and virtual Team building events 
• Social/ Wellness/ Volunteer activities