Senior Solution Engineer

Who we are

Domino Data Lab powers model-driven businesses with its leading Enterprise AI platform trusted by over 20% of the Fortune 100. Domino accelerates the development and deployment of data science work while increasing collaboration and governance. With Domino, enterprises worldwide can develop better medicines, grow more productive crops, build better cars, and much more. Founded in 2013, Domino is backed by Coatue Management, Great Hill Partners, Highland Capital, Sequoia Capital and other leading investors. 

What we are building

The Solution Engineering team at Domino are the hands-on people driving customers’ data-centric transformation by leveraging the power of the Domino platform. They are skilled in Kubernetes, Linux, and Cloud systems and dive into the heart of challenges to build optimal solutions that resonate with each customer's unique needs.

Starting with a deep understanding of Domino, Solution Engineers transition to hands-on implementation, enhancing deployments, and pushing boundaries to extract maximum value. They don't just present solutions; they build them, ensuring every deployment is optimized, integrated, and aligned with customer needs.

Direct engagement with customers is their day to day job. They're the problem solvers, constantly adapting and refining to create value. Whether it's integrating new solutions, optimizing developer workflows, or ensuring seamless data integration, Solution Engineers are at the frontline, ensuring every step of the customer journey brings success.

What your impact will be

In your first year, your impact will be:  

• Build custom solutions for customers that integrate with Domino to enhance the customer experience. The solutions built should be well documented, tested, and the rest of the PS team should be enabled on the solution
• Collaborate with the larger Domino team to ensure that the customer's voice is being heard with regards to feature or bug prioritization as well as feedback on the platform
• Create reproducible artifacts that address recurring client needs, enhancing efficiency and consistency in our delivery process. These artifacts should follow best practices, be tested in various scenarios, and have thorough documentation
• Achieve mastery in at least two specific Domino components, such as Keycloak integration, DMM, DataSources, or Environment builds. This expertise should be demonstrated through successful project implementations, the creation of detailed guides, and readiness to provide consultation to both the team and customers. Aim to become the recognized "go-to" expert in these components within the organization
• Dedicate time to consistently upgrade skills and knowledge. This includes training in areas such Cloud platforms, Kubernetes and Data Science. The newly acquired skills should not remain theoretical; they should be actively incorporated into client solutions, showcasing the ability to leverage knowledge for project outcomes
• Regularly solicit feedback from customers regarding the quality, effectiveness, and relevance of solutions delivered. Use this feedback not only as a metric of personal success but also as a means to identify areas of improvement, ensuring that the solutions provided align perfectly with client needs and expectations
• Lead customer training sessions on Domino platform. Ensure clarity and simplicity when explaining complex ideas, aiming for easy understanding regardless of the audience's tech background. Measure success through improved customer proficiency and positive feedback post-training

What we look for in this role

• 5+ years professional experience.
• Minimum 1 year experience in a client facing consulting role.
• Strong interpersonal and communication skills.
• Experience building, managing, and debugging Kubernetes clusters.
• Hand-on troubleshooting skills.
• Hands-on DevOps experience with Kubernetes.
• Experience with major Cloud platforms (AWS, Azure, GCP).
• Knowledge of managed Kubernetes solutions (EKS, AKS, GKP).
• Programming experience (Python or R preferably).

What we value

• We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply.
• We value a growth mindset. High-performing creative individuals who dig into problems and see the opportunities for success.
• We believe in individuals who seek truth and speak the truth and can be their whole selves at work.
• We value all of you that believe improving is always possible. At Domino, everything is a work in progress – we can do better at everything.
• We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company.

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