Senior Solutions Engineer

Microsoft's Cloud Operations and Innovation (CO+I) team builds and operates Microsoft datacenters, which in turn power Microsoft's cloud business. The CO+I Engineering team (CO+IE) delivers services, applications, and automation supporting datacenter planning, construction, and operation. We own a large portfolio of services, including workflows that enable predicable, lowest cost datacenter construction, telemetry systems that drive high availability and optimized energy usage, and task and performance management applications that help our operation run as efficiently as possible. CO+I Engineering is a competitive advantage for Microsoft, and an important pillar in its cloud success.

The Senior Solutions Engineer position will support the Collaboration technologies and 3rd pary software, must be an experienced team player, possess strong communication and collaboration skills, and have the ability to effectively manage a demanding workload in the execution of multiple concurrent engineering projects deliverables across geographic and organizational boundaries while maintaining engineering excellence of production systems. This position will have oversight of agreements (software and staffing) and will need to provide technical oversight to ensure that deliverables are met from a technical and contractual perspective.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities:

• Responsible for the availability, reliability, efficiency, observability, and/or performance of supported products and services.
• Directs the work of vendor staff and ensures that agreements follow compliance
• Renews software maintenance agreements and navigates the procurement process
• Takes ownership of service design by driving reliable, scalable, and high-performance solutions.
• Partners and shares technical expertise with interdisciplinary teams, demonstrating a deep understanding of services and the ability to clearly articulate the specific technologies of a service to enable development and ongoing maintenance.
• Drives efficiency by developing scripts and/or automation and leveraging telemetry data to identify patterns and trends that drive continuous improvement.
• Resolves issues with services, minimizes customer impact, and documents solutions that inform ongoing improvements and prevent the recurrence of similar issues.

Qualifications:

Required Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, or related field AND 3+ years technical experience in software engineering, network engineering, service engineering, or systems engineering
  • OR equivalent experience.
• 3+ years of being a team lead or managing software and staffing contracts
• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings:
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, or related field AND 8+ years technical experience in software engineering, network engineering, service engineering, or systems engineering
  • OR equivalent experience.
• 3+ years technical experience working with large-scale cloud or distributed systems.
• Management Information Systems (MIS), or other industry or product specific Engineering Certifications

Service Engineering IC4 - The typical base pay range for this role across the U.S. is USD $112,000 - $218,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $145,800 - $238,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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