Senior Solutions Engineer - Segment

See yourself at Twilio

Join the team as our next Senior Solutions Engineer APAC on Twilio’s Segment Presales team.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco we have presence throughout South America Europe Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio we support diversity equity & inclusion wherever we do business.

About the job

This position is needed to be the technical expert driving Twilio Segment’s growth business across Asia-Pacific.

Have you got a knack for explaining technical concepts? Do you want to work closely with businesses to solve some of their toughest customer-data related problems? Do you want to shape the next generation of the customer engagement industry? We’re looking for a Solutions Engineer who loves teaching people solving problems and wants to be a major factor in the success of the APAC region. You’d be joining a team of talented SEs that love open-source supporting their community and making life easier for people. We care deeply about our users and partners and we judge ourselves on how well we serve them.

We partner with our Account Executives by removing technical and business related obstacles in front of a sale advocating for customer interests to relevant internal teams and creating compelling technical content.  We get excited talking to engineers product managers marketers and also know how to distill technical concepts to our buyers. We’re here to make our customers’ lives easier by providing them with the right solutions for their challenges in customer data strategy and architecture.

Responsibilities

In this role you’ll:

• Act as a trusted advisor to consult with prospects and customers to understand their needs and influence their customer data strategy data governance and architecture design.

• Partner with Account Executives to deliver outcome-focused proof points including demonstrations Proof-of-Concepts and unlocking business value.

• Scope Professional Services hours to ensure successful delivery of proposed solutions.

• Develop subject matter expertise on the customer data landscape and Twilio Segment’s role within the customer data ecosystem

• Work closely with Product Management to shape the future of the Twilio Segment product within the region

• Manage the RFx process to deliver compelling responses

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• You have professional experience in some of the following areas:

  • Web development mobile development marketing technology customer data management business intelligence product analytics event-driven architecture and / or advertising

• You have a curiosity that often manifests in understanding technology 'under the hood' and have a knack for understanding technical concepts.

• You have a passionate commitment to the selling process and ultimately closing deals.

• You’re an engaging communicator with experience in presenting technical concepts in simple terms

• You’re a customer-focused problem solver. You balance devising creative solutions and doing what’s right for the customer.

• You’re receptive to feedback and consistently make adjustments to your engagement style..

• You are organized driven and have the ability to switch context quickly throughout the day.

• You have at least 5 years related work experience with 3+ years of success in a customer-facing role including solutions engineering (presales) solution architecture or technical account management.

Desired:

• Experience / exposure to some of the following areas:

  • Web & marketing analytics product analytics and BI

  • Data engineering Data warehouses Data lakes

  • Marketing Clouds (Salesforce Adobe Oracle SAP)

  • Email marketing Growth marketing Adtech

  • Mobile Attribution A/B Testing Personalization

  • Industry knowledge in Ecommerce Retail Fintech & B2B SaaS

• Command of the Message selling methodology

Location

This role will be remote based in Singapore

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role approximately 40% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

There are many benefits to working at Twilio including in addition to competitive pay things like generous time-off ample parental and wellness leave healthcare a retirement savings program and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems take initiative pitch in when needed and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So if you're ready to unleash your full potential do your best work and be the best version of yourself apply now!

If this role isn't what you're looking for please consider other open positions .

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth reproductive health decisions or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability genetic information political views or activity or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories consistent with applicable federal state and local law. Additionally Twilio participates in the E-Verify program in certain locations as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability please contact us at [email protected].