Senior Solutions Specialist, Payments

We are looking for a customer-focused, results-driven Senior Solutions Specialist to join our growing Customer Experience Team. Reporting to our Manager of Customer Solutions, you will play a high-influence, high-impact role as you drive adoption of our digital invoicing and payments solution within our existing customer base.
What You'll Do

• Drive adoption of Unanet's digital invoicing and payments solution within existing ERP customers, including by articulating the business benefits our customers can realize by using it
• Partner with our Customer Success Managers to engage directly with Controllers and Chief Financial Officers and demonstrate the value of using digital invoicing and payments as well as guide them through the implementation process
• Monitor volume of customers leveraging the solution and develop strategies to expand this within our existing customer base
• Collaborate cross-functionally to raise awareness of the benefits of the solution and help our customers better leverage it to improve business outcomes
• Assist in solving complex client challenges as they relate to the solution
• Organize and deliver one-to-many webinars focused on broadening awareness of digital invoicing and payments within our customer base and how it can improve their DSO and operational efficiency
• Participate in and support the development and high-visibility KPI dashboards and updates
• Measure your success by exceeding product adoption and usage targets
• Build authentic, long-term relationships with our customers

Your First 90 Days
In your First 30 Days, you will immerse yourself in our team, product, and customer base. You will build relationships that span Customer Success, Professional Services, Support, Product, Marketing, and Sales. You will become a subject matter expert in our Payments solution and become proficient in demonstrating and articulating the value it brings to our customers.
In your First 60 Days, as your knowledge of our product and customers grow, so too will your influence and impact. You will partner with our Customer Success Managers to understand how our customers successfully leverage payments and begin evangelizing what you've learned to drive awareness within our customer base.
In your First 90 Days, your efforts to drive awareness and understanding of our Payments solution will have quantifiable business impact as you successfully drive adoption within existing accounts.
Who You Are

• 5+ years' experience in Customer Success or Account Management in B2B Software
• Prior success with navigating consultative and solutions-based sales scenarios
• Experience implementing or demonstrating software in a highly technical environment
• Demonstrated track record of attaining and exceeding business growth targets
• Excellent written, verbal, and presentation skills
• Strong ability to establish and maintain credibility and rapport
• Strong analytical and problem-solving skills
• Proficiency in collaborating cross-functionally, including remotely, with teams that span Finance & Accounting, Product, Sales and Marketing

Your Differentiators

• Prior experience in financial business processes in areas such as Invoicing and/or the broader Order-to-Cash and Procure-to-Pay cycle
• Prior experience in SaaS AR/AP automation or a customer communication platform (SMB and Mid-Market B2B preferred)
• Prior experience across major B2B payment methods (card, ACH, etc.), with experience in both acquiring and issuing ecosystems a plus
• Exposure and familiarity with evolving payment technologies and platforms preferred (e.g., FedNow, BNPL/embedded finance, Payment Facilitation, virtual cards, Banking-as-a-Service)
• Prior professional experience in the Architecture, Engineering & Construction (AEC) and/or Government Contracting (GovCon) industries
• Quick study when it comes to new technologies and you're curious about and driven to solve real business challenges for our customers

Our Values

• We are a Team. Employees, customers, and partners working together.
• We are Customer-Focused. Customers are the heart of everything we do.
• We are Driven. Seeking exceptional outcomes.
• We Own our Success. Every employee has a stake in our company
• We do the right thing and have fun in the process.

The salary range for this opportunity is $95,000 - $110,000 per year. You will be eligible for discretionary bonus compensation, subject to plans that may be in effect from time to time. You will further be eligible to participate in Unanet's employee benefits plans and programs. For more details on Unanet's benefits offerings, please visit https://unanet.com/employee-benefits.
Unanet is proud to be an Equal Opportunity Employer. Applicants will be considered for positions without regard to race, religion, sex, national origin, age, disability, veteran status or any other consideration made unlawful by applicable federal, state or local laws.