Senior Staff Product / UX Operations

Build your career with purpose. Be a champion for small and mid-size businesses.

BILL is a leader in financial automation software for small and midsize businesses (SMBs). As a champion of SMBs, we are dedicated to automating the future of finance so businesses can thrive. Hundreds of thousands of businesses trust BILL solutions to manage financial workflows, including payables, receivables, and spend and expense management. With BILL, businesses are connected to a network of millions of members, so they can pay or get paid faster. Through our automated solutions, we help SMBs simplify and control their finances, so they can confidently manage their businesses, and succeed on their terms. 

BILL is a trusted partner of leading U.S. financial institutions, accounting firms, and accounting software providers. We have operations in San Jose, CA, Draper, UT, Houston, TX and Sydney, AUS and are continuing to expand into other geographic locations. If you’re looking for a place that helps you do the best work of your career, look no further than BILL.

Make your impact within a rapidly growing Fintech Company

The Product Organization has grown rapidly, which has created a brand new opportunity for  Product / UX Operations Lead to combine and scale our Design Operations and Product Operations into one.  This role lives under the Product Strategy & Operations team, reporting to our Sr Director of Product / UX Operations.

At BILL, the Product / UX Operations Lead will enable the Product & Design team to do their best work by defining, implementing, and managing the top-level processes required to efficiently deliver high-bar solutions across our product portfolio. You will be the liaison between the design team, product team and the rest of the organization while evangelizing strategic design & product, efficient processes, and clear communication and planning with Engineering stakeholders.  The ideal candidate has a deep understanding of product and design processes, is an effective and respectful communicator, is skilled at building systems amid ambiguity, and is energized by operational efficiencies. 

• On Design Operations, you will be: 
  • Partnering and providing support to Product Design & Content Design Team
  • Helping create, communicate, and governance of product design process including reviews and approvals
  • Developing a cadence of events to build a strong Design Community in Design and help Designers grow (Design Sprints, Design Critiques, PXPresents)
  • Evangelizing content standards
  • Quarterly auditing of design standards ensuring consistency (i.e implementing ways to measure the quality and consistency of Design)
• Across all of Operations: Specifically Design, Content and Product 
  • Contributing and aligning with design and product in the PDLC
  • Advocating for Ops discipline within the organization internally and externally by hosting or speaking at town halls and conferences
  • Contributing to Product / Design Ops practices with new working models, best techniques, playbooks, and training materials supporting change management initiatives.
  • Measuring, and assessing team health to maintain a productive organization
  • Partnering with Recruiting, and onboarding best practices to help the team grow 
  • Communicating with design leadership and designers, product managers and developers
  • Continually identifying and driving process improvements and share best practices, creating and enabling visibility across Product project portfolio (includes Design, Research, Content and Product) & implementing a capacity planning framework
  • Partnering closely with counterpart operations professionals to evolve our operating models and continually raise the bar for our practice.
  • Partnering with the Senior Leadership Team and other leaders to spearhead the ongoing development and improvement of design operational workflows, refining roadmap planning and developing a comprehensive operating plan with both immediate and long-term goals and milestones.

We’d love to chat if you have:

• BA/BS degree or equivalent work experience
• At least right (8) years of experience in the product design field, agency or in-house, and/or design operations
• Familiarity with the role of product design within a cross-functional product organization
• Familiarity with design process, quarterly and annual planning and the management of product design organizations
• Ability to own, drive and facilitate operations-related initiatives and programs
• Collaborative by nature, adept at problem solving, outcomes driven, you see the strategic and tactical view of things

Although we’d be excited if you have the above experience, it’s definitely not a show-stopper. If you are excited about this role but not sure if you meet all of the criteria, please still apply as we’d love to hear from you!

Let’s talk about benefits

• 100% paid health, dental, and vision plans (choose HMO, PPO, or HDHP)
• HSA & FSA accounts 
• Life Insurance, Long & Short-term disability coverage
• Employee Assistance Program (EAP)
• 11+ Observed holidays and wellness days and flexible time off 
• Employee Stock Purchase Program with employee discounts
• Wellness & Fitness initiatives
• Employee recognition and referral programs
• And much more

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