Senior Staff Software Engineer

• Design and develop scalable maintainable and reusable software components with a strong emphasis on performance and reliability.
• Own critical components of the Flow Engine and related systems ensuring robustness and efficiency.
• Collaborate with product managers and other engineering teams to define frameworks for new capabilities (e.g. alert mechanisms event management integration etc.) and translate requirements into well-architected solutions owning features from design through delivery
• Lead design discussions enforce SOLID principles and modern software design patterns
• Drive clarity on the technical approaches for high-impact customer scenarios such as queue management and performance optimization.
• Contribute to the design and implementation of new products and features while enhancing existing product capabilities.
• Provide architectural guidance for complex features and epics.
• Integrate automated testing into development workflows to ensure consistent quality across releases.
• Participate in design and code reviews ensuring best practices in performance maintainability and testability
• Develop comprehensive test strategies covering functional regression integration and performance aspects.
• Contribute to internal and external documentation strategies ensuring technical changes (e.g. Flow Engine enhancements) are communicated effectively without overpromising performance.
• Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality
• Promote a culture of engineering craftsmanship knowledge-sharing and thoughtful quality practices across the team.
• Mentor engineers at all levels offering constructive feedback on debugging design and coding practices.

• Experience in leveraging or critical thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AI's potential impact on the function or industry.
• Experience In using AI Productivity tools such as Windsurf Cursor etc. is a plus or nice to have.
• 12+ years of Software Development experience in Enterprise-Scale Systems.
• 12 years of related experience with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience; or equivalent experience.
• Expert-level experience and understandnig of Java including performance tuning and memory optimization.
• Proficiency in JavaScript for front-end or full stack development
• Strong knowledge of relational databases (design optimization and query performance)
• Strong knowledge of data structures algorithms object-oriented design design patterns and performance optimization
• Deep expertise in software architecture and design principals (SOLID design patterns)
• Proficiency in event-driven architecture and alerting frameworks.
• Familiarity with automated testing frameworks (e.g. JUnit Selenium TestNG) and integrating tests into CI/CD pipelines
• Understanding software quality principles including reliability observability and production readiness.
• Strong debugging and problem-solving skills across complex distributed systems.
• Ability to troubleshoot complex systems and optimize performance across the stack.
• Comfort with development tools such as IDEs debuggers profilers source control and Unix-based systems
• Excellent written and verbal communication skills for technical and non-technical audiences.
• Ability to lead cross-functional initiatives and influence technical direction.
• Experience working in teams responsible for both engineering and quality.

What We Do

As the AI platform for business transformation we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments from the front office to the back office and every office in between. Our ambition? To become the AI defining enterprise software company of the 21st century (or "AI DESCO21C" as we like to call it). With more than 8100+ customers we serve approximately 85% of the Fortune 500® and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™. Explore your future career with us visit www.servicenow.com/careers. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Why Work With Us

By joining ServiceNow you are part of an ambitious team of change-makers who have a restless curiosity and a drive for ingenuity. We're committed to helping our people do their best work and live their best lives so we can fulfill our purpose together. At the fastest-growing enterprise software company you can grow your career faster.

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