Senior Systems Analyst, Business Operations | Zendesk, Automation

Checkr is looking for a Senior Systems Analyst to oversee the architecture, implementation, automation workflows, and ongoing maintenance of the systems and tools that comprise the underlying infrastructure of Operations at Checkr.  In this role, you will partner with our Customer Support, Candidate Experience and other Operations teams to understand their business needs and deliver appropriate systems solutions.  You will work closely with our program managers, data, systems and corporate engineering teams to enable world-class experiences for our customers and internal business teams.  

Responsibilities:

• Design,  manage configuration, automation workflows and overall operational support systems (Zendesk)
• Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with Corporate Engineer team to implement those fixes
• Document standards, guidelines, technical configurations and runbooks, and operating procedures for admins and end-users. 
• Collaborate with other teams and functional groups to ensure cross functional alignment
• Use a combination of standard functionality and custom development to solve business problems and  simplify the design of our Support system (Zendesk), in a way that is scalable and extensible as we onboard new businesses

What you bring:

• Previous experience in a customer service/support organization working with advanced customer service software focusing on implementation, configuration, and coding, preferably in a startup environment
• Proven experience with system design and configuration of Zendesk. 
• Knowledge of configuring triggers, automation, macros, queries, reports and dashboards within Zendesk.
• Ability to act as a  collaborator and documenter, partner with other teams and stakeholders to deliver the right solutions (based on data) at the right time (well prioritized) with high quality.
• Ability to work on multiple projects cross functionally
• A security minded approach and experience developing multi-layered and auditable system controls, integrations, processes, and procedures.

What you get:

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive compensation and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to 25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend, home office stipend

The base salary for this position will vary based on geography and other factors.  In accordance with Colorado law, the base salary for this role if filled within Colorado is $122,825-$144,500. 

Equal Employment Opportunities at Checkr

Checkr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.   

Checkr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Checkr’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.