Senior Systems Engineer - Innovation

ESSENTIAL FUNCTIONS:

• Implement and maintain new Marco products that are consistent, optimized for client experience, overall performance, and supportability.
• Perform implementations and or migrations of clients’ existing data and applications into Microsoft 365 and Azure environments
• Perform system and application testing
• Provide technical support to new Marco clients during onboarding process.
• Perform service engagements for existing clients.
• Review customer hosted applications and systems and make recommendations for improving design.
• Assist in defining and implementing baselines and standards.
• Maintain clients documentation.
• Provide remote escalation support for client issues that are complex and not tier II resolvable
• Create and maintain standard templates, images, policy, and automation that will aid in a consistent and rapid deployment and support of client environments
• Research, test, and recommend new tools and products to enhance the offering
• Develop and document processes and procedures that can be followed to support the new product offering
• Administer cloud integrated management solutions such as Cloud Backup, MDR, etc
• Stay up to date with relevant state-of-the-art technology, equipment, and/or systems.
• Participate in on-call rotation and after hours work as required.
• Attend required company and department meetings.

QUALIFICATIONS:

• Bachelor's degree and four years of relevant experience; or equivalent combination of education and experience.
• Current vendor or industry recognized certifications in Microsoft 365 or Microsoft Azure
• Valid Driver’s License, proof of personal insurance and an acceptable driving record.

REQUIRED SKILLS:

• Expertise in Microsoft M365/Azure
• Expertise with two or more of the following:
-Microsoft server and desktop environments
-Patch management
-Email architecture
-Backup technologies
-Vulnerability management
-Network architecture
• Proficiency with common scripting and automation languages, such as PowerShell or Python.
• Knowledge of common security frameworks and controls including NIST CSF and CIS CSC.
• Proficient understanding of common technologies and best-practices architectures, such as Microsoft Active Directory, Microsoft Azure, EDR, and firewalls.
• Knowledge of service management concepts for IT and/or security operations and related standards.
• Proficiency with business collaboration tools such as Microsoft Office applications.
• Demonstrates attention to detail.
• Exceptional organizational and time/task management skills.
• Self-starter with the ability to perform with little or no direct supervision and takes initiative to improves processes.
• Excellent communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relations among all levels of an organization.
• Treats people with respect; Works with integrity and ethically; Upholds organizational values.
• Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
• Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.