Senior Systems Management Specialist

The Senior Systems Management Specialist is a hands-on technical expert within the Global Architecture & Operations team responsible for the availability performance security and stability of InterSystems EHR solutions—primarily supporting US customers with global support as needed.

This role spans on-premises cloud and managed service environments working with InterSystems products such as TrakCare HealthShare Personal Community and IRIS. You’ll play a key role across implementation production support architecture and operational readiness partnering closely with internal teams customers and partners.

You’ll take ownership of complex systems lead incident response and troubleshooting and contribute to automation standards compliance and continuous service improvement.

Key Responsibilities

Systems Management & Performance

• Provide senior-level hands-on support for production and implementation environments on Linux (RHEL) and other supported platforms
• Install configure upgrade and maintain InterSystems platforms and applications
• Ensure system availability performance security and data integrity
• Monitor system health integrations background jobs and scheduled tasks
• Lead complex troubleshooting and performance analysis
• Proactively identify risks and implement corrective actions aligned with SLAs and best practices

On-Call Support & Incident Response

• Participate in 24x7 on-call rotations and provide escalation-level support
• Lead incident investigation resolution root cause analysis and documentation

Implementation & Delivery

• Support customer implementations upgrades and migrations
• Advise on server architecture configuration and sizing
• Support patching backups disaster recovery failover testing and security remediation
• Contribute to automation and continuous improvement initiatives

Documentation Training & Collaboration

• Create and maintain technical documentation runbooks and operational playbooks
• Deliver and support internal and external technical training
• Collaborate with pre-sales customers partners and global teams to support delivery and operations

Experience & Qualifications

• Extensive experience supporting mission-critical healthcare systems
• Strong Linux (RHEL) system administration skills; Apache experience required
• Experience with InterSystems IRIS and/or Caché and/or TrakCare or HealthShare
• Proven ability to troubleshoot complex multi-tier environments and lead incidents
• Experience with AWS virtualization monitoring scripting and automation
• Operational experience with healthcare interoperability standards (HL7 FHIR CCDA)
• Experience in ITIL-aligned or managed service environments
• Relevant technical certifications are a plus
• 5+ years of relevant experience.

Education

Bachelor’s degree in Engineering Computer Science IT or related field

We are an equal-opportunity employer and do not discriminate because of race color religion sex national origin ancestry marital status veteran status age disability sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.

What We Do

InterSystems builds the software that makes complex systems work—reliably securely and at scale. For more than 45 years we’ve been the information engine behind some of the world’s most mission-critical applications in healthcare government and business. Our data management integration and analytics technologies help organizations connect disparate systems turn data into insight and deliver better outcomes. From enabling interoperable healthcare and advancing clinical care to powering national infrastructure and large-scale enterprise systems our technology is used every day by millions of people in more than 80 countries. What sets InterSystems apart is not just what we build but how we build it. We focus on long-term innovation deep engineering excellence and solving hard problems that truly matter. Our teams work closely with customers to tackle real-world challenges—often behind the scenes but always at the heart of what keeps essential systems running. If you’re motivated by meaningful work technical depth and the opportunity to have a global impact you’ll find it here.

Why Work With Us

Because we are a profitable privately-held software company we place our clients first in everything we do. You’ll work on meaningful complex problems alongside deeply curious experts in a culture that values learning ownership and long-term growth—without the pressure of quarterly Wall Street demands.

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