Senior Technical Customer Success Manager 535

The global data privacy software market is projected to grow from $2.36 billion in 2022 to $25.85 billion by 2029. 

So, if you are searching for an innovative career, then the cybersecurity industry might just be the one for you. Protegrity, an international provider of data protection solutions, is looking for new team members who want to make an impact in a company that prioritizes something we all care about: our privacy.

We need people who recognize the opportunity, can plan effectively, take action and execute in the enterprise marketplace with our intuitive, diverse, and future-forward global teams. 

So, are you up for collaborating with the best in data security?

Join us on this journey and make an impact with one of the top 25 global software providers. We look forward to making our world become a better place with you on our team. 

Apply and discover what’s next today!

As Senior Customer Success Manager, will act in a post-sales role and must demonstrate leadership, strategy, and collaboration. We are looking for exceptional talent, ready to make an impact.

By focusing our enabling our customer’s success and helping them achieve their desired business outcomes, you will become their trusted advisor responsible for extending the Protegrity footprint. Success in this role will be driven from a high level of curiosity and a structured approach to building new relationships, creating value for our customers, and ultimately booking new business.

This position focuses on championing customer centric solutions and outcomes. You will work closely with support, services, sales and R&D teams to enable positive customer experiences of our products. You will have a strong understanding of our customers’ business objectives, and the ability to identify and articulate how our solution supports achievement of customers’ strategic goals.

This contributor should also possess enthusiasm and entrepreneurial skills to be successful in a semi-unstructured environment within a matrixed growth organization.

Responsibilities:

• Partnering with Account Executive or Account Director in defining and executing an Account Strategy.
• Work with customers and Protegrity architects to assist and/or develop a solution plan for customer deployments and assist in its implementation in an advisory capacity.
• Collaborate with customer on development, maintenance and execution of an Impact or Success Plan.
• Help customers develop a roadmap for comprehensive data security across the enterprise and assist them to accomplish it
• Assist with providing technical expertise and resolution to configuration and implementation issues at client sites, working closely with internal Protegrity teams
• Become the client advocate and a trusted advisor for the client for all their data security needs
• Develop productive relationships with stakeholders and manage the needs, requests and communication
• Maintain knowledge of industry trends and technology developments relevant to customer and programmatic space
• Be a single point-of-contact for process, interlocks, communications and technical issues for customers
• Identify at-risk accounts and take appropriate action and/or escalate as needed
• Identify and promote the investment in professional services as part of successful implementation of Protegrity software
• Work with Support, Services and Training to ensure smooth onboarding of new customers
• Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders.
• Review client requests with technical support, or Product Management and take action as necessary
• Schedule regular cadence to review the use of our products
• Develop, prepare, and nurture customers for advocacy.

Qualifications:

• 5 + years experience with any of the cloud platforms – AWS, Azure or GCP
• 8-10 years overall experience in data analytics or application development out of which 3 to 5 years should have been as a technical consultant or technical project manager or customer success manager.
• Consulting experience or Solutions architect experience with customer facing skills is highly desirable
• Excellent verbal and written communication skills with the ability to influence at a senior management level
• Ability to build relationships quickly to identify opportunities and transform them into action
• Ability to travel 50% to 60%
• Ability to manage multiple projects and track details
• Energetic, motivated and self-driven to learn and master new technology
• Ability to build relationships quickly to identify opportunities and transform them into action
• Strong analytical and strategic thinking
• Works effectively with cross-functional teams and all levels of management
• Additional spoken and written language skills (French, German, Italian) is highly desirable

Why Choose Protegrity

• We offer a highly competitive compensation and benefits package as well as the excitement, challenges, and rewards of a fast-growing, entrepreneurial company.
• Become a member of a leading Data Protection, Privacy and Security company during one of the best market opportunities to come along in a generation.
• Competitive Compensation/Total Reward Packages that include:
• Health Benefits
• Paid Time Off (PTO) & Flexible Fridays with approval
• Annual Bonus Incentives
• Short- and Long-Term Disability
• Work on global projects with diverse, energetic, team members who respect each other and celebrate differences.
• Remote workforce

We offer a competitive salary and comprehensive benefits with generous vacation and holiday time off. All employees are also provided access to ongoing learning & development.

Ensuring a diverse and inclusive workplace is our priority. We are committed to an environment of acceptance where you are free to bring your full self to work. All qualified applicants and current employees will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.

Please reference Section 12: Supplemental Notice for Job Applicants in our Privacy Policy to inform you of the categories of personal information that we collect from individuals who inquire about and/or apply to work for Protegrity USA, Inc., or its parent company, subsidiaries or affiliates, and the purposes for which we use such personal information.