Senior Technical Enablement Consultant

Senior Technical Enablement Consultant

What's it like to work at Quickbase? Well, our company, our market and our customers are growing fast. This means all Quickbase employees are engaged in interesting work, we try new and different things, and there is lots of room for career advancement (1/3 of our employees are in a new role from 1 year ago!). We work with exceptional colleagues and foster an environment that empowers those closest to the work to make decisions and provide each other the support to move quickly and learn as we go. Quickbase combines the excitement and pace of a startup with the stability and work/life balance of a market leader. Find out if Quickbase is for you!

As a Senior Technical Enablement Consultant, you will work directly with customers to accelerate their adoption of Quickbase so they can solve business problems faster. Working with our Sales and Customer Success teams, you will own the technical and functional implementation of Quickbase for new and existing customers. Providing industry insights and technical expertise, you will demonstrate the power of the platform by building with customers and enabling customers to build themselves. You will share Quickbase best practices, propose application designs, and implement workflow automation to address customers' functional and technical requirements to achieve their short-term and long-term goals. As a customer advocate and Quickbase expert, you will be expected to synthesize your product observations and customer conversations into insights that our product team can act on.

Ideally, you have demonstrated the ability to lead the planning and development of technical solutions to solve moderate to complex business requirements. In addition to a strong technical background, you have a consultative mindset, always showing high levels of curiosity about customers and their objectives, leveraging all information sources to drive solutions and new uses. Emotionally intelligent and patient, you can converse with a wide variety of individuals from various backgrounds and support both technical and non-technical clients.

Responsibilities:

• Increase time to Value: Accelerate successful adoption of Quickbase through time-bound customer engagements and identify success metrics to provide data driven insight to the value of Quickbase
• Coach: Identify, enable and nurture new Quickbase builders
• Learn: Seek to understand a customer's business and uncover new opportunities for Quickbase to add value to our customers
• Relationship Management: Provide exceptional customer service and become the customer's trusted adviser as you aim to create Quickbase champions
• Enable Customer Success: Provide customers with the tools and resources they need to be successful with Quickbase
• Ensure Best Practices: Work with key customer stakeholders to ensure Quickbase is implemented in the optimal manner within the customer IT landscape for long-term success, addressing all Security, Technical, operational, and policy concerns.

Qualifications:

• 5+ years delivering technical solutions in software sales, services, engineering, or support
• Highly curious about Business Process, experience in optimizing and automating processes
• 3+ years of experience designing and building in Quickbase
• Experience establishing and nurturing relationships at all customer levels, from C-suite to individual contributors
• 2+ years working with relational databases, SaaS integration services, and integrating with enterprise software systems
• Understanding and experience defining and managing key metrics, including financial targets, industry-standard metrics, and stakeholders

Ideally you will have:

• BS/BA degree (Computer Science or Business degree preferred)
• Experience working with ERP solutions and enterprise software systems
• General working knowledge of API's

Additional Requirements:

• Flexibility for Travel
• Effective contributing member in a small, high-performance team
• Excellent persuasive, presentation, written, and verbal communication skills