Senior Technical Program Manager

As a member of the Ecosystems business within C+E, the Skilling organization skills the workforce of today and tomorrow by providing a single, coherent, online platform that enables Microsoft to bring content and experience to customers to enable them to learn, grow, and adopt Microsoft technology. Learners can gain new skills, solve problems, and connect with other technologists through access to technical documentation, training, Q&A. They can also discover architectural guidance, frameworks, and code samples to help them make the most of Microsoft technology. We make these resources available through 1st party in-product integrations, 3rd party experiences, at events and through channels.
Operational Excellence and Automation team within the Skilling Business and Customer Success team enables organizational scale through efficiencies, simplification, and innovation. We are a team of Software Engineers and Program Managers with engineering focus on accelerating the entire content lifecycle by reducing manual and repetitive tasks through automation. The team is seeking a Technical Program Manager who will closely partner with the Engineering team to deliver key capabilities typically involving large, complex cross-functional implementation with multiple internal teams. The TPM will partner with Engineering lead to design product architecture and solutions to complex technical needs, prioritizing and delivering on the roadmap; managing project schedules and release plans; monitoring product/service performance and driving continuous improvement in quality, supportability and delivery. The incumbent would design and drives programs and/or changes that address customer needs and business priorities.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
This role is Remote friendly!Responsibilities

• Translate the needs of the organization and other teams into program goals and prioritize deliverables based on data-focused analysis.
• Define the program(s) goals and prioritization for the multiple feature areas (e.g., product, service).
• Engage in active risk management (proactive and reactive) to identify risks and propose mitigations for risks using data (e.g., telemetry, usage, net satisfaction, customer satisfaction).
• Define success criteria and performance metrics (e.g., Objectives and Key Results [OKRs], Key Performance Indicators [KPIs] such as quality and performance) of multiple feature areas (e.g., product, service) and work with Engineering to ensure needed telemetry is developed.
• Deeply understand the return on investment and present it to key stakeholders; Mentors others on how to define success and performance metrics.
• Partner with Engineering to design architecture and integrated customer solutions to complex technical needs for multiple feature areas (e.g., product, service). Propose design and architecture documents for multiple feature areas.
• Create relationships to drive orchestration and integration efforts for the development and implementation process of multiple features areas (e.g., product, services) for large and highly complex cross functional projects with internal teams.
• Collaborate and coordinate across the business to ensure alignment and gain buy in on product management and release, including tradeoffs, adjustments, and improvements as feasible.
• Partner with the engineering team to contribute, prioritize, and deliver on the roadmap for multiple feature areas (e.g., product, service) across divisional boundaries.
• Track, coordinate, and communicate end-to-end project schedules (e.g., epics, sprint/semester plans, milestones, timelines, releases) for multiple feature areas (e.g., product, service) across divisional boundaries. Establish and monitor processes and drive accountability with stakeholders for following the established schedule and processes.
• Lead governance programs and processes to ensure that specific performance requirements and standards are met throughout the development lifecycle (e.g., quality, compliance privacy, security, safety, accessibility).

QualificationsRequired/Minimum Qualifications

• Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• 2+ years experience managing cross-functional and/or cross-team projects.

Additional or Preferred Qualifications

• • Bachelor's Degree AND 8+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
  • 6+ years experience managing cross-functional and/or cross-team projects.
  • 1+ year(s) experience reading and/or writing code (e.g., sample documentation, product demos).

Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $112,000 - $218,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $145,800 - $238,600 per year.
Microsoft has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets (see below). The range above reflects the potential base pay across the U.S. for this role (except as noted below); the applicable base pay range will depend on what ultimately is determined to be the candidate's primary work location. Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time.
At Microsoft certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role. Benefits/perks listed here may vary depending on the nature of employment with Microsoft and the country work location. U.S.-based employees have access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid vacation time, paid sick and mental health time, and several paid holidays, among others.
Our commitment to pay equity
We are committed to the principle of pay equity - paying employees equitably for substantially similar work. To learn more about pay equity and our other commitments to increase representation and strengthen our culture of inclusion, check out our annual Diversity & Inclusion Report. ( https://www.microsoft.com/en-us/diversity/inside-microsoft/annual-report )
Understanding roles at Microsoft
The top of this page displays the role for which the base pay ranges apply - Technical Program Management IC4.
The way we define roles includes two things: discipline (the type of work) and career stage (scope and complexity). The career stage has two parts - the first identifies whether the role is a manager (M), an individual contributor (IC), an admin-technician-retail (ATR) job, or an intern. The second part identifies the relative seniority of the role - a higher number (or later letter alphabetically in the case of ATR) indicates greater scope and complexity.
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Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.