Senior Technical Program Manager

Do you ever wonder what happens inside the cloud?
DigitalOcean (NYSE: DOCN) simplifies cloud computing so builders can spend more time creating software that changes the world. With our mission-critical infrastructure and fully managed offerings, DigitalOcean enables startups and small and medium-sized businesses (SMBs) to rapidly deploy and scale modern applications. As a remote-first organization, our employees, like our customers, are based around the world.
We want people who are passionate about enabling the teams they work with to effectively and efficiently deliver valuable products in line with the DO vision.
As the Senior Technical Program Manager on the SRE team, you will drive value delivery for a set of technical programs . This individual will be an experienced cross-functional leader who champions continuous improvement and thrives in a fast-paced environment. They will apply technical literacy along with program management experience to navigate delivering on commitments as a leader on their team.
In this role, you will partner with Product and Engineering leaders to drive the delivery of valuable, often complex technical programs to achieve significant DO objectives. You will embody servant leadership to ensure efficient, effective value delivery. You will be a proactive collaborator at all times while driving consensus where needed and influencing decisions when teams are stuck.
Working with the Site Reliability Engineering (SRE) team, you'll be focusing on programs that help all engineering teams at DO achieve common reliability-related goals. You should have comfort and familiarity with production engineering, SRE, and reliability-focused topics.
What You'll Be Doing:

• Drive value delivery for major technical programs including prioritization, planning, risk management, execution, and measurement of success
• Partner with Product and Engineering leaders throughout the life of the program on value delivery and process/practice improvements
• Build relationships within and across teams to lead stakeholders toward a common goal
• Drive decision-making across multiple teams, stakeholders, and locations
• Effectively communicate to ensure program requirements, timelines, objectives, and expectations are understood and supported by internal and external stakeholders
• Aid in resolving impediments, conflicts, demands, and priorities
• Proactively manage changes in scope. Work unplanned program issues to resolution, including the development of plans forward, escalation, and increased resources. Recognize risk and form mitigation plans as required
• Drive continuous improvement and develop effective, scalable, and sustainable ways of working
• Evangelize technical project & program management best practices across partner teams
• Help facilitate game days that simulate datacenter failure and other chaos testing topics
• Help organize facilitate our post-incident review process with engineering teams

What You'll Add to DigitalOcean:

• Proven track record for delivering cross-functional programs in a fast-paced environment including planning, leading the resolution of blocking issues, and effective change management
• Ability to distill complex or technical concepts into clear, structured communications and action plans
• Ability to balance a detail- and process-oriented mindset with a focus on outcomes
• Exceptional communication and interpersonal skills, ability to be personable yet persistent with authentic interpersonal interactions
• Ability to influence and work through others where direct reporting relationships do not exist
• You are truly a "do-er", willing to get hands-on solving any problems needed to help the program move forward
• Excellent facilitation skills, with an orientation to look for areas of agreement, a down to earth approach to conflict management, and an ability to hear unvoiced concerns
• Ability to manage through change while maintaining focus on outcomes
• Experience working in both Agile (e.g. Scrum, Kanban, SAFe) and waterfall-based environments
• Experience with the Atlassian suite (Jira and Confluence), in particular for managing the flow of value and delivering curated information to appropriate stakeholders
• Certifications preferred in Scrum, Agile, and/or Scaled Agile Framework
• A growth mindset that prioritizes learning and improvement for yourself and the teams you work with
• Comfort with a remote-first way of working and culture

Why You'll Like Working for DigitalOcean:

• We reward our employees . The base salary range for this position is between $105,000-$135,000 based on relevant years of experience and skills. The salary range for this role is specific to candidates located within the U.S. and will vary for candidates outside the U.S.. Employees may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees including grants of equity upon hire and the option to participate in our Employee Stock Purchase Program.
• We value development. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that is always challenging our teams and employees to continuously grow. We maintain a growth mindset in everything we do and invest deeply in employee development through formalized mentorship and other internal programs. We provide all employees with reimbursement for relevant conferences, training, and education.
• We care about your well-being. In addition to cash and equity compensation, we also offer employees a competitive array of benefits. In the United States, these include health insurance, unlimited vacation, retirement benefits, a generous parental leave program, and additional resources to support employees' overall well-being. While the philosophy around our benefits is the same worldwide, specific benefits may vary in other countries due to local regulations and preferences.
• We value diversity and inclusivity. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

*This is a remote role
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Department: User Experienc