Senior Technical Program Manager, Data Privacy & Compliance

About the Technical Program Management and Engineering Teams

Technical Program Management is a collaborative, engaging team with a high motor and strong domain and technical expertise.  We partner with engineering and teams across the business to drive discovery, prioritization, implementation, improvement, and ongoing management of high impact technical solutions and programs.  It’s our mission to help all of Thumbtack scale and get more done through technology and cross-functional alignment.

At Thumbtack, engineers at every level build products and systems that directly impact our customers and professionals. Our challenges span a wide variety of areas, ranging from architecting sound data and infrastructure to be leveraged across the company, to building search and booking experiences, to optimizing pricing systems, to building tools to help professionals grow their businesses. We believe in tackling these hard problems together as a team, with strong values around collaboration, ownership, and transparency. To read more about the hard problems that our team is taking on, visit our engineering blog.

About the Role

Thumbtack is looking for an experienced Technical Program Manager to build out and manage our company-wide Data Privacy & Compliance program.  As the first TPM dedicated to this domain at Thumbtack, we’re looking for the right person who’s excited about the unique and high impact opportunity to build something special.  You will lead complex, highly technical, multi-disciplinary projects in a program that spans Engineering (data services, infrastructure, product, security), Legal, Business Applications, IT, Marketing, Trust & Safety, Data Science, Finance, HR, Sales, Service, and Partnerships. Your initiatives will be strategic and operational, impacting our internal and external users – from designing and deploying new data systems, to implementing operational compliance processes and workflows, to developing employee training and awareness.

Responsibilities

• Partner with Data Privacy Officer, business leaders, and tech partners to develop a data privacy program strategy, drive semi-annual planning to identify objectives and key results that support that strategy, and collaborate with product, engineering, and others to prioritize and resource dependent initiatives
• Collaborate with product, engineering, and business teams to develop comprehensive plans, manage complex cross-team dependencies, and implement scalable tools, infrastructure, automation, and processes to both internal and external users
• Partner with Data Privacy Officer and stakeholders to establish company-wide awareness, participation, and adoption across all dimensions of data privacy through things like privacy reviews, integration of privacy-by-design principles, and training
• Keep cross-functional stakeholders, contributors, executives, and other interested parties engaged, aligned, and up-to-date on relevant details; escalate issues when necessary
• Continually evaluate ways to improve or automate privacy processes in our product, platform, and tools around things such as: data subject requests, data mapping, data sharing, consent management, vendor/partner compliance, mobile app store compliance, reporting, documentation, and audits
• Stay up-to-date on privacy requirements, best practices, tools, and emerging technologies
• Contribute to, and lead when necessary, related GRC (governance, risk, compliance) technical initiatives for the company

What you'll need 

If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

• Bachelor’s degree in Computer Science or 5+ years of relevant experience in the field
• Proven experience running large cross-functional data privacy, governance, and/or compliance programs including elements such as data mapping, DPIAs, vendor management, and consent management
• Proficient understanding of data systems, software development and operations, and privacy risks
• Expert in U.S. state privacy laws including but not limited to CCPA, CPRA, CPA, VCDPA, UCPA, BIPA
• Excellent analytical and problem-solving skills; able to make thoughtful proposals, provide root cause analysis and demonstrate results through testing and metrics

Bonus points if you have

• Previous hands-on engineering experience, preferably with a multi-platform user facing product
• Experience building a holistic data privacy program from the ground up
• Experience implementing and managing 3rd party tooling for data privacy
• Familiarity with TCPA, CAN-SPAM, PCI DSS, and other compliance laws or frameworks

Please note: Though we will be reviewing applications on a rolling basis, due to upcoming holiday closures, there will be a slight delay in communication until after the New Year. 

Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines.* Learn more about our virtual-first working model here.

For candidates living in San Francisco / Bay Area, New York City, or Seattle metros, the expected salary range for the role is currently $151,200- $192,500. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

For candidates living in all other US locations, the expected salary range for this role is currently $118,800 - $170,500 . Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

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