Senior Technical Program Manager - Performance & Benchmarking

Cloud Operations + Innovation (CO+I) is the team behind one of the world's largest Cloud Infrastructures, responsible for powering all Microsoft online Products and Services as well as powering Microsoft's "Cloud First" mission.

CO+I is responsible for delivering, among other things, infrastructure, security, compliance, operations, globalization, and manageability. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide. Within CO+I, the Datacenter Delivery team (DCD), is responsible for the safe construction, commissioning, and system integration of datacenter capacity for Microsoft's cloud business. The portfolio is complex, consisting of an increasing number of multi-year mega- datacenter projects spread around the globe.

With the high scale of CO+I delivery, it is critical to analyze performance and trends. By understanding root causes and providing timely feedback to project teams, the teams can therefore be empowered to make better decisions, more rapidly. We are looking to fill a critical role to drive performance measurements, benchmarking, and insights.

We are seeking a dynamic and experienced Senior Technical Program Manager - Performance & Benchmarking to understand opportunities for delivery improvement, basing their feedback on data, industry best-practices, performance measurement and personal construction experience. Ensuring predictability of delivery and investigating opportunities to accelerate speed to market will be core to the role.

Qualifications:

Required/Minimum Qualifications:

• Bachelor's Degree AND 4+ years of experience in Construction Project Management, Project Controls, Technical Program Management, Engineering, or related field
  • OR equivalent experience.
• 3+ years of leadership experience in Construction Project Management, Project Controls, and delivery
• 2+ years of experience managing cross-functional and/or cross-team projects

Other Requirements:

• Candidates must meet Microsoft, customer and government security background screening requirements for this role. These requirements currently include, but may change, and are not limited to:
  • Microsoft Cloud Screen Background Check: This position will be required to pass the Microsoft Cloud Screen background check upon hire/transfer and every two years after that while in this role.

Preferred/Additional Qualifications:

• 6+ years of leadership expereince in Construction Project Management, Project Controls, Technical Program Management, Engineering, or related field
• 3+ years of experience managing cross-functional and/or cross-teams projects
• Field experience and i nternational team experience
• Experience in deploying a construction progress monitoring system
• Experience in integrating Owner and Contractor reports
• Proficiency in analytics and definition of new analytical tooling
• Prior success in leading project delivery on a portfolio of medium-to-large-scale projects across industries
• Experience working cross-group and leading optimization efforts in driving impactful change
• Creative problem-solving/analytical skills to drive insights and collaboration across global teams within and outside the organization
• Previous experience in leading construction innovation and transformation

Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $112,000 - $218,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $145,800 - $238,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

#COICareers #EPCcareers #DCDCareers

Responsibilities:

• Conduct construction productivity studies to identify critical cost, schedule, safety, quality, sustainability drivers and establish practices to measure, monitor and improve performance.
• Set up Construction Performance, Insights and Benchmarking functions aimed at providing analytical feedback on all ongoing projects.
• Mature the processes required for the function to operate and integrate seamlessly in the Global, Regional, Sub-Regional and local project reviews.
• Interface with other departments to understand workflows and synergies required for delivery of construction projects.
• Interface with all Construction Regional teams to determine patterns at both portfolio and project levels.
• Identify the key challenges and success factors tied to construction, commissioning and system integration.
• Drive global solutions to mitigate through continuous improvement and change management.
• Facilitate discussions that can influence delivery performance and schedule predictability.
• Valuate the most efficient architecture of existing reporting platforms and develop a strategy to visualize track performance and trends at portfolio/project levels.
• Be proficient with analytical tools to capture meaningful trends from captured data.
• Drive changes to existing tools or propose creation of new ones to capture the required input.
• Actively participate in roll-out of new processes aimed at optimizing progress capture and more expedited update of status reporting.
• Have expertise to develop business cases and pitch to leadership to mobilize commitment.
• Demonstrate stakeholder management in order to ensure continuous improvement on identified critical areas.
• Suggest improvements to General Contractor (GC) interfaces to influence behaviors based on performance and peer-group benchmarking.
• Be proficient in the interpretation of Schedules and Earned Value Management, Estimating, Cost, Risk and Management of Change.
• Describe how projects intend to implement the Knowledge Management Plan.
• Detail how projects will ensure the progressive integration of critical activities in line with ISO 21500 (Integration).