Senior Technical Solution Specialist
Job Description
Role Description
As a Technical Solutions Specialist, you understand Dropbox products market fit and have detailed technical knowledge of the Dropbox product suite. You have a passion for understanding customer challenges and creatively building solutions to resolve them. You have the ability to navigate a customer interaction that is both technical and business focused with a variety of stakeholders, up to and including the C-level.
This position supports all Dropbox products, all routes to market (RTM), and full post-sales cycle (solution discovery, multi-product solutions, technical enablement, deployment, etc.)
Responsibilities
- Work directly with customers alongside Pre-Sales Solution Architects, Customer Success Managers, Partner Sales Managers and Account Managers to plan and execute successful deployments. As part of the deployment process, understand and document existing workflows, identify transformation opportunities, and drive adoption of new, prescribed workflows.
- Establish and maintain trusted adviser relationships with customers from the C-level to the front line, both within IT and business units. Provide best-in-class technical guidance and support to our business customers
- Support all products, all RTMs, and full sales cycle (solution discovery & recommendation, technical enablement, deployment, etc.)
- Provide deep technical expertise for both discrete products and multi-product solutions.
- Create solution architectures and be able to advise customer development/implementation teams in design, development, and deployment of Dropbox solutions
- Conduct technical solution enablement and training to Sales Representatives, Account Managers, Service Delivery Partners (ex: Vendor Partners & Channel Partners)
- Make every potential Dropbox customer happy with every interaction, being an ambassador for Dropbox and our unique culture at every opportunity
- Provide a critical voice of the customer back to leadership and Dropbox Product teams
Requirements
- Prior experience in a customer facing technical role. Background in sales engineering, technical account management, or professional services preferred.
- Technical expertise in SaaS applications, collaboration/productivity software, integrations with on-prem/cloud-hosted applications natively and through a REST API
- Ability to create technical content suitable for a variety of audiences (IT Admin, Developer, Manager, Executive, Business Decision Maker) and formats (oral, written, presentation and video)
- Fluency of Japanese (Writing, Reading and Speaking)
- Excellent business level of English (Writing, Reading and Speaking) as you will be working with colleagues globally
- Ability to write code in at least one programming language (Java, Python, Go, or Node preferred). And experience in completing software development projects as an architect, a programmer or a project manager
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Date Posted
11/22/2022
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Subjectivity Score: 0.8