Senior Technical Writer

The Opportunity  

At Beyond Identity, product documentation is a strategic function that isn’t just about educating our users after they become customers. Rather it is a source of differentiation that can influence, engage and delight customers along the entire journey from prospect discovery and education to accelerating implementation and preventing issues before they arise. If that sounds like the organization you want to help create, we want to hear from you.

Beyond Identity is looking for a Senior Technical Writer to join the product team as the sole product documentation person, and to define our approach and standard. In this role you will collaborate cross functionally to drive understanding of how customers can use and get the most value from the Beyond Identity platform.

Ideally, candidates will be located in the NYC or Seattle areas to facilitate in-person collaboration with our teams.

What You Can Expect to Do:

• Establish documentation process and principles across product teams
• Build and maintain our public-facing documentation site
• Collaborate with product managers, developers, and other stakeholders to understand complex product details
• Write quick-start guides for our target personas of workforce users, system administrators, and developers to simplify onboarding
• Collaborate with support engineers to design our public-facing knowledge base; author and review articles
• Publish weekly release notes with information on product updates, releases and fixes from our product managers
• Learn and test the product, API, and its documentation for accuracy and consistency
• Contribute to feature-naming work; ensure terminology is clear and tone is conversational and professional
• Develop and implement a style guide that optimizes usability/readability, context sensitivity, maintainability and SEO
• Work with engineering and support to provide effective error messages following API status codes to facilitate customers’ help desks and our technical support team
• Collaborate with engineering to create code samples to accelerate the integration process for customers

What we Hope You’ll Bring:

• 5+ years of B2B software product documentation experience 
• Proficient in HTML and Markdown and/or familiarity with different tooling options like Readme or Docusaurus for documentation
• Excellent written communications skills for technical audiences
• Comfortable explaining complex concepts in layman's terms
• Deep understanding and experience with task-based and progressive disclosure documentation principles
• Excellent grasp of document formatting and graphics handling of images, videos, graphs, and tables.
• Advocate for Agile development methodologies
• Experience at and thrive in a startup or early-stage environment
• Team player who is self-motivated and comfortable working independently
• Detail oriented
• Bonus: Experience writing for identity access management and/or security-focused technical products
• Bonus: Experience writing for PLG SaaS companies

Perks at Beyond Identity:

• Unlimited PTO plus 13 Paid Company Holidays
• Generous Medical, Dental, and Vision Plans 
• HRA Account - An additional $3500 (for employee only) or $6000 (for employee and dependent(s) per year to help offset some out of pocket expenses
• Paid Parental Leave 
• 401K Plan
• Fun Company Events
• Competitive Salary + Equity Compensation Packages
• Weekly company meetings led by our CEO promoting transparency and communicating company news