Senior Technical Writer - Application Observability

This is a remote position for Canadian Timezones

Description of Duties

We are looking for a Technical Writer to produce high-quality documentation and guides for Grafana Labs. You will collaborate with the engineers developer advocates support engineers product managers and the Grafana technical writing team to produce a variety of tailored content to ensure our products are easy to learn and rapidly adopted.

Key Responsibilities

• Work closely with other senior technical writers product managers and internal stakeholders to obtain an in-depth understanding of the product and the documentation requirements.

• Plan research develop and write high-quality content tailored to Grafana customers.

• Interview developers and engineers to gain knowledge and understanding of the software you write about and the larger systems and context in which it is useful.

• Write content for beginning users such as examples and getting started guides.

• Work with the documentation manager developer advocates and other technical writers to continuously improve the existing documentation and docs site; to produce content with a consistent voice feel and organization; and to make it as easy as possible for users to quickly find the information they need.

Requirements

What experience would make someone be successful in this role?

• Experience using or documenting enterprise and/or cloud software for a developer audience.

• Experience working with Git and Github.

• Experience working remotely.

• Experience with software testing services and tools.

• Experience working in a docs-as-code environment

Experience with observability solutions or working with open source communities is a plus.

What you’ll bring to the role

You’re an enthusiast for technically accurate content you’re unafraid of managing multiple projects and you enjoy working both collaboratively and independently. You have a well-used copy of “The Elements of Style”.

In Canada the Base compensation range for this role is CAD 129704 - CAD 155644.  Actual compensation may vary based on level experience and skillset as assessed in the interview process. Benefits include equity bonus (if applicable) and other benefits listed here .

*Compensation ranges are country specific. If you are applying for this role from a different location than listed above your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process