Senior Vice President, Design and Build

LivePerson (NASDAQ:LPSN) is a Conversational AI company creating digital experiences that are Curiously Human. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month.

You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.

Overview:

LivePerson is a remote-first company. This leadership position is remote, with America's timezone preferred. Team members are based in the Americas, EMEA and APAC. You will report directly to the EVP, Global Revenue Organization that oversees our field organization worldwide. It's a high visibility leadership role in our internal operations, with customers, and in the broader market as an expert.

You will:

• Develop a stellar versatile team responsible for the implementation design and delivery of our products
• Ensure our customers capture the highest and best value not only from the implementation of our products, but also the role our products play in their broader operations and consumer experience
• Guide the creation of unique intellectual property that enables customers to swiftly capture this value, which the Design & Build team can re-use and refine. Examples are industry value roadmaps or use case strategies.
• Manage the team to use targets and ensure the related hours are deployed with customers, contractual commitments and the account team
• Build systems to ensure ongoing professional development and education required to successfully implement our software and advise our customers
• Manage the services P&L to targets with an iron grip, helping develop and refine our service offerings based on their customer and financial impact
• Be an important member and partner on the senior management team running and continuously improving our worldwide field operations

You have:

• You have a partner-like collaborative leadership inside and outside the company, and mentor your team to do so as well. It's crucial the Design & Build organization is well aligned to our account teams and the broader field organization.
• You have excellent experience managing services businesses and P&Ls
• You have that rare combination of being able to run a tight operation and also bring vision to the team and our customers
• You can plan and accomplish responsibilities independently

Benefits:

• Health: medical, mental, dental, and vision
• Time away: vacation, dependent care, holidays, wellness days, and more
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services
• Development: tuition reimbursement, native AI learning
• Additional: WFH support, 24/7 access to professional counselors, voluntary ins. coverage, exclusive perks and discounts

Why you'll love working here:

Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let's just say we're very proud to be on Fast Company's list of Most Innovative Companies and Newsweek's list of most-loved workplaces.

Belonging at LivePerson

At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.