Senior Vice President of People and Culture

About Invoca:
Invoca is the industry innovator in AI and machine learning-powered Conversation Intelligence technology. Forrester Research identified Invoca as a Leader in The Forrester Wave™: Conversation Intelligence: Sales And Marketing, Q4 2021 report, stating that "Invoca is one of the few established conversation intelligence vendors that can legitimately claim AI capabilities."
With over 300 employees, more than 2,000 customers, and nearing $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company, having raised over $100 million from Accel, Upfront Ventures, Salesforce Ventures, Morgan Stanley, and H.I.G. Growth Partners.
At Invoca, we live by our four core values:

• Figure it Out: we take ownership of our work and are given the freedom to blaze our own trails.
• Help Each Other Thrive: we foster an inclusive and humble culture that allows us to build value for both our customers and our people.
• Continuous Improvement: we challenge the status quo every day to develop creative solutions that make our products better and our customers more successful
• Light the Customer's Way: we don't just sell a product or turn on a service; we are partners and trusted advisors who support and invest in our customers and their success.

If these values resonate with you, we encourage you to come join us - we are building something special.
Job Description
We are seeking an SVP of People & Culture to collaborate with our CEO and executives in building a world-class team at Invoca. We believe that the best software companies are built on three key pillars -- technology, people, and brand. Given that employees develop our technology offerings and deliver the in-person experiences that pay off the brand promise, it really all comes down to people! You will be charged with driving the future of People & Culture, in partnership with our CEO.
In this role, you will be responsible for talent acquisition, total rewards / people operations, learning and development, business partners, and employee and workplace experience. We have baseline teams, technology, and processes in each of these areas, but you will have the opportunity to refine and improve them based on feedback and best practices. And in partnership with our executive team, managers, and our employees, you will drive a number of strategic changes at the company:

• Better alignment of individual and team level goals to strategic business initiatives and results
• A stronger focus on performance, accountability, and data-driven decision-making in our culture
• Improved execution of our diversity, equity, and inclusion initiatives
• More effective approaches to attract, retain, and develop talent
• New ways for our teams to collaborate and execute in a remote-first environment, with the "right" amount of in-person interaction as well

We use PeakOn to keep a finger on the pulse of employee morale and feedback, and the team will work with you to enhance our award-winning culture through continuous improvement. Finally, you will do all this by striking the right balance between an agile, start-up environment (speed and flexibility) with the processes necessary as companies grow and scale (process and rigor).
Location
Our 400+ employees work from home on a day-to-day basis, and our executive team is spread across 5 different cities. We have concentrations of employees in the Santa Barbara, Chicago, Denver, and San Francisco areas, and we are constantly iterating on strategies to deliver a hybrid of remote work and in person interaction. As an example, we gathered 350 employees at our Santa Barbara headquarters in August for a week of deep collaboration and getting to know one another. Thus, we are flexible on your specific location.
Required Skills / Expertise

• Minimum of 10 years of experience in People & Culture roles
• Experience in mid-to-late stage growth software companies preferred
• Deep intellectual curiosity and interest in creating bottoms-up solutions to new, unforeseen challenges in the world of hybrid work
• Experience providing strategic counsel across the organization, developing roadmaps to help teams departments scale and execute
• Demonstrated mix of strategic business perspective and "roll up your sleeves" execution
• High energy, skilled communicator who can articulate our people strategy initiatives across the company
• Experience with a "modern" People & Culture technology stack (e.g., Namely, Greenhouse, PeakOn, Lattice) to streamline operations
• Passion for and experience in driving company-wide Diversity, Equity, and Inclusion programs
• Data-driven orientation, in issues ranging from compensation benchmarks, performance management, and employee feedback
• High integrity, empathetic leader who can build trusted relationships with the P&C team, executive peers, and front-line employees

Salary, Benefits & Perks:
Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our offerings:

• Paid Time Off - Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy, starting at 20 days off, for all full-time employees. We also offer 15 paid holidays, 10 days Compassionate Leave, 3 days volunteer time and more.
• Healthcare - Invoca offers a health care program that includes medical, dental and vision coverage. There are multiple plan options to choose from so you can make the best choice for yourself, partner and family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program - Invoca offers well-being support on issues ranging from personal matters to everyday life topics through the WorkLifeMatters program.
• Paid Family Leave - Invoca offers up to six weeks 100% paid leave for baby bonding, adoption, and caring for family members
• Paid Medical Leave - Invoca offers up to twelve weeks 100% paid leave for childbirth and medical need
• Sabbatical - We thank our long-term team members with an additional week of PTO along with a bonus after 7 years of service.
• Wellness Subsidy - In further support of your well-being, Invoca provides a wellness subsidy that can be applied to a gym membership, fitness classes and more.
• Position Base Range - $225,000.00 - $275,000.00/ plus bonus potential

DEI Statement
"Our company is committed to creating a culture that is not only grounded in continuous learning, teamwork, and customer success, but is fair, equitable, and welcoming for everyone." - Gregg Johnson, CEO
And to us, diversity, equity and inclusion means more than treating current employees well and making them feel welcome. It also means hiring people who bring different insights because of their unique demographics, ways of thinking, and prior experiences.
We intend to continue hiring great people and protecting our culture so everyone can be themselves and speak their minds. That way Invoca will always be a place filled with laughter, positivity, thoughtfulness and respect.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.